Hotel Review: The St. Regis Deer Valley
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Even though I was surrounded by the glitterati of the Sundance Film Festival during my stay at the St. Regis Deer Valley in Park City, Utah, the real star was the mountain scenery around the property. It seemed like every window and outdoor seating area at the hotel was created simply to enjoy the view.
The hotel has 188 rooms, including 66 suites, and a total of nine categories: Superior, Deluxe, Grand Deluxe, Astor Suite, Deluxe Suite, Luxury Suite, Presidential Residence, Madison Residence, and St. Regis Residence. The Superior room is the smallest at 410-435 square feet, and starts at $1,099 per night.
As part of the Chase Sapphire Preferred Sundance Experience—which I had also purchased the year before—I booked a Superior room for 130,000 points total; this is a Category 7 Starwood property, so it ranges between 30,000 and 35,000 points per night. When you redeem, you get the 5th night free, so the end result was 32,500 per night.
When I booked the room, I had attached 5 Suite Night awards to it in hopes that I’d get an upgrade. The certificates never cleared, so before check-in I decided to remove the Suite Nights and just stay in the regular room (thinking I would get a King bed since that is in the preference in my profile). I didn’t want to use the suite nights since it was during Sundance; I knew I would be busy and wouldn’t be spending much time in the room.
There are two entrances to the St. Regis: the bottom, where there is a funicular that takes you up, and the main entrance. I highly recommend getting dropped off at the main entrance. After a long travel day, we were dropped off at the bottom, with our bags, and I kind of wish the guy had told us… anything. We walked up the steps and figured out how to use the funicular on our own, then find someone at the top to ask how to get to the main lobby. It was not very welcoming.
When I finally made it to the lobby they said my reservation was for two Queen beds, and the hotel was sold out so there was nothing with a King. I was hoping that as a Platinum member with over 100 nights they could make it work for me, but nothing doing at first. Eventually I met with the Head of Rooms, who bought us a drink, and they fixed it for me by moving me to a room with a King that was on a lower floor but had a balcony with amazing views. The hotel also gave us a free round of drinks, since it was a hassle.
My room was small, all the more so because the outdoors in Park City are just so huge and majestic.
But with a deep soaking tub, Remède products and a fantastic shower, the bathroom was a good one.
And the balcony opened up the room a bit, yet again with a fantastic view.
The J & G Grill in the lobby, where the daily breakfast is served, was one of my favorite parts of the property. The Platinum breakfast is basically a $40 credit (originally they’d told me it was $80). I actually like this better, as opposed to being told that you can only have certain foods/menus. In my opinion, it’s worth way more than 500 Starpoints.
The room service menu didn’t really change; while we were there, the soup and sandwich of the day was the same. After a few days of eating on-site, it got real old, real fast.
Boredom aside, I loved the private dining area of the Grill, which I imagine is used a lot during Sundance and for rehearsal dinners, too.
They never explained to us the amenities of the hotel, though, such as the free car service. Once we found out about it we used it non-stop, but going to our first movie we took the funicular down and the Uber was really late and super expensive.
Another service failure was the concierge service. I emailed them to ask about snow mobiles and snowboarding, and never received a response. I let my Ambassador know and only then did the concierge team come together; it just didn’t seem nice that an email with a pretty standard request was ignored.
Note that you can ski right out of the hotel, but snowboarders have to go to Park City. It’s a bit of a drive and I recommend using the hotel car service, as none of the Uber drivers we asked even knew where the St. Regis was.
The spa was gorgeous, but it’s expensive—$700 for two massages. As a Starwood Platinum member, you can use the sauna and steam room, but your guests cannot. This can add up very quickly.
It’s a gorgeous hotel, if one of the more dated in the St. Regis portfolio. Daily events like the happy hour saber-opening of Champagne are great (even though again, they didn’t let us know about it). They have free hot chocolate, kids’ programs, and lots of other perks.
Despite the many service failures, there’s still a lot to love about the St. Regis Deer Valley. And I know it was a busy week for them, obviously, so your results may differ. So while it was not my best St. Regis experience, all in all it’s a great points redemption. For Sundance, though, there are other cheaper and more convenient options.
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