Hyatt’s Taking Gold Passport Offline Next Week

Dec 7, 2015

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It’s perfectly normal for a loyalty program to go offline for maintenance for a few hours once in a while, but nearly an entire work week? That’s going to hurt, Hyatt — especially with all of us new Diamond members trying to book stays!

Hyatt announced the downtime in a Flyertalk post this morning, explaining that Gold Passport will be completely offline from Tuesday, December 15 through Friday, December 18. During this time, you won’t be able to access account information, use points to upgrade, book award nights or reserve promo stays earned with the Hyatt Visa card (as these are linked to your Gold Passport account). Additionally, you won’t be able to purchase points or convert points to frequent flyer miles, either online or over the phone.

You'll be able to earn points on your New York Bar tab, but they won't post for a few weeks.
You’ll be able to earn points on your New York Bar tab, but they won’t post for a few weeks.

You will be able to book paid reservations, and you’ll earn points for stays and folio charges (but your points won’t post until the week of December 28). Full account access will be restored on Saturday, December 19. With proper planning, this downtime shouldn’t be too much of a hassle, but you’ll definitely want to complete any last-minute award bookings by next Monday.

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