United’s Website Now Displays Complex Award Itineraries

Feb 11, 2016

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When it launched in the middle of last year, United’s new website was a mess. It was so buggy that a post explaining how to trick United into displaying the old version of the site was one of our most popular articles in September.

One of the site’s limitations is that it would generally only return award search results with up to one stop in each direction. If you’re flying from, say, Scranton, Pennsylvania to Phuket, Thailand, you’re looking at a minimum of three stops in each direction. Rather than displaying available options, United’s website would simply return a page explaining that there were no flights available, even if there were.

Of course, a workaround was available — you could search on a partner website or search for segments individually on United, then call an agent to book the flight.

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Fortunately, the situation has improved quite a bit, and you can now search for and book these complicated itineraries directly on United’s website. There are no special tricks to keep in mind — simply enter your origin, destination and dates and you should be good to go. I’d recommend enabling United’s Expert Mode as well, so you can get an idea of how many award seats are available to book.

Flying 30+ hours between four flights to get from A to B is certainly a pain, but in some cases it’s unavoidable. If you really need to be somewhere and you don’t care how you’re going to get there — or if you’re trying to maximize routing rules — this new capability is hugely beneficial.

Have you noticed improvements with United’s website?

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