How to become an Airbnb Host
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Since the pandemic began in early 2020, many travellers have turned to holiday home rentals as a safe option for a getaway with built-in social distance. A major player in this market is Airbnb.
It connects people with places to stay and things to do around the globe. The community is powered by hosts, who provide their guests with the unique opportunity to live like a local while travelling. You may have considered offering up an extra room in your house or putting your entire apartment up for share on Airbnb. You wouldn’t be alone. About four million people worldwide hold the esteemed title of “Airbnb host,” welcoming over 800 million guest arrivals in almost every country across the globe.
If you want to meet people from all over the world and earn additional income, here are the proper steps to becoming an Airbnb host.
Go to the Airbnb host page and enter basic information about your listing with easy-to-follow prompt questions.
You will then be asked to create a new listing, finish a listing in progress or duplicate an existing listing.
Once you’ve started the process to create a listing, you’ll enter the address into the “property address” box.
The next step is determining the type of listing you’re renting. Are you going to rent your entire house or an in-law suite on the side of the house? Your entire apartment or a room within your apartment? Your barn or treehouse?
Finally, you’ll add important details about the listing, such as the number of bedrooms and beds offered, the number of guests allowed, bed configurations, number of bathrooms and any pertinent details about your listing. These details are critically important for guests, particularly families and groups, as bed set-up and occupancy limits play a large role in choosing the right Airbnb.
First impressions matter
Once you’ve entered the listing’s primary details, it’s time to add beautiful imagery to go with a detailed description. Hosts with professional photos in their Airbnb listing can earn 40% more than other hosts in their area who don’t use professional images. One of the top reasons guests choose to book a certain listing is based on the quality of the images.
This is where a host’s creative side can shine and increase the appeal of their listing to future guests. If you don’t want to hire a professional photographer, you can take your own photos using a high-quality camera.
Capture all the important spaces so potential guests can visualise themselves in your home. Tidy up the space, make it clutter-free, open up the curtains to allow natural light in and be meticulous about capturing as much detail as possible, such as photos of the beds or a desk/workspace.
Know your local laws
Before officially becoming an Airbnb host, it’s important to understand how the laws work in your city. Cities like Paris, New York City and Miami Beach have some of the strictest policies regarding renting or hosting on Airbnb, while Amsterdam, London and Portland have looser requirements. These policies are often part of a city’s zoning or administrative codes.
In many cities, you must register, get a permit, or obtain a license before listing your property or accepting guests. Certain types of short-term bookings may be prohibited altogether. Local governments vary greatly in how they enforce home-rental laws.
Airbnb is working with governments worldwide to clarify these rules so that everyone has a clear understanding of what the laws are. In some tax jurisdictions, Airbnb will take care of calculating, collecting and remitting local occupancy tax on the host’s behalf. Occupancy tax is calculated differently in every jurisdiction, and the end goal is to extend this benefit to more hosts around the globe. In the meantime, potential hosts should review their local laws before listing a space on Airbnb. You can check here to see if your location’s regulations are listed.
Set your price and know your fees
Once the legality of hosting in your city is verified, it’s time to determine how much you want to charge guests. An effective Airbnb pricing strategy for hosts starts at determining market value by looking at comparable listings in your city or neighbourhood. Fortunately, Airbnb launched a tool titled “What’s My Place Worth Tool” to help hosts determine how much money they can generate from sharing their space on Airbnb. The interactive tool computes the estimated income through inputs for geography, type of listing and factors in prior Airbnb booking data in the area.
You can always use the map feature to find comparable listings very close to yours, check for listings with similar sizes, similar number of bedrooms and baths and find listings with reviews from experienced hosts.
To launch your business, you may consider lowering your price slightly below other comparable listings to lure in your first few guests and garner credibility with future guests. Airbnb will also suggest a price per night for your property, but it’s up to you to charge what you want. Airbnb’s Smart Pricing tool fluctuates nightly rates for you, taking into account supply and demand or you can open up the calendar and input pricing for the year based on tourist seasons — taking into account holidays, local festivals and other factors in your area.
Hosts must consider add-on fees when determining nightly rates. For example, in certain cities and municipalities, Airbnb has made agreements with the local government to collect and remit local taxes on behalf of hosts. These fees are called occupancy taxes and fees. The guests incur the cost, which can range from 9% to 18% of the host’s income. Some hosts prefer to single out this fee on the booking page in order to provide transparency to guests, while others incorporate the fee into their nightly rate. This fee is often compared to hotel fees that a guest may find on their folio at check-out.
The cleaning fee is the most commonly displayed fee on Airbnb listings. Hosts have the autonomy to determine their own cleaning fee cost. Still, it’s highly encouraged to consider a reasonable amount as any exorbitant cleaning fee may sway a potential guest away from booking that listing.
To appeal to prospective guests and charge appropriately, conduct a dummy booking of comparable listings in your area and see how much other hosts charge for cleaning and other ancillary fees. You want to ensure you maintain competitive pricing if you intend to make a steady income from renting on Airbnb.
Communication is paramount
You may think it’s better for guests to “instantly book” your listing. After all, it streamlines the reservation process and doesn’t force guests to submit a request to book. The instant book feature may mean more bookings for you as a host, but adding an additional layer of communication to the booking process can give you some control when it comes to knowing who is booking your listing and why. This feature can be turned on and off as a host wishes.
Many hosts prefer to see a potential guest’s profile and read their reviews before approving a stay. They want to make sure they know who’s staying at their listing and the expectations of the guest are suited for the space. Often, they welcome a message from the prospective guest explaining their purpose for the stay. A strong indicator of a good guest is clear communication before arrival. Just as we recommend guests contact hosts before booking, a great host replies to guests promptly and is personable with their response.
Most well-reviewed hosts are prompt and have a polite tone in their replies. To lessen any problems that may arise, hosts should also be transparent and straightforward when communicating about expectations, total costs and check-in and check-out procedures.
It’s equally important to keep all communication with guests inside Airbnb and never agree to rent outside of the platform as you would not be eligible for Airbnb’s host guarantee (property damage protection up to $1 million) if an unfortunate incident were to occur with a guest.
Decide on a cancellation policy
There are three main tiers when choosing your cancellation policy: flexible, moderate and strict. Additional tiers exist for long-term stays of 28 days or more. I’ve stayed in more than 100 Airbnb listings and have been extremely fortunate that a host has never cancelled on me within a few days of check-in. The truth is that cancellations are a common occurrence, both for guests and hosts alike. As a host, a flexible cancellation policy (guests can cancel 24 hours before a stay) means a last-minute cancellation by a guest and you’re scrambling to fill occupancy or losing revenue for that expected stay.
On the other end of the spectrum, a strict cancellation policy for a host means you’re entitled only to give back the cleaning fee cost. Such a strict cancellation policy may put off a guest if they need flexibility with their travel plans.
Hosts are at their own discretion to provide full or partial refunds to guests on a case-by-case basis outside of the Airbnb cancellation policy window. For example, if you have a strict cancellation policy but an impending guest writes you three days before arrival that they had a death in the family and will no longer be staying at your listing, you can offer them a full refund. Determine what cancellation policy suits you best and allow a little wiggle room for extenuating circumstances. Remember, you’re dealing with human beings.
Hire a professional cleaner
In addition to property location, cleanliness is another important trait in a popular Airbnb — especially during the COVID-19 pandemic. (Read more about Airbnb’s new cleaning protocols.)
There’s a stigma from reluctant first-time guests using Airbnb that a listing may not be as clean as a hotel room since it’s someone else’s property. This couldn’t be further from the truth and an argument can be made that since hotels have higher nightly guest turnover, hotels are dirtier than someone else’s home. Regardless, guests want to feel as though they are stepping into a newly minted place at check-in. Cleanliness happens to be the first category listed under the “reviews” section of each listing and guests can rate a listing’s hygiene on a scale from 1 to 5.
Your guests are expecting perfection in the cleanliness department and that’s not a category they’re willing to compromise on. Since you should treat hosting like a business, a do-it-yourself cleaning job probably won’t suffice and you won’t have time if you’re juggling another career or job. It’s highly recommended to hire a professional cleaning service to tend to your listing so you can focus on the other pertinent tasks of being an Airbnb host.
With a professional cleaner, all you have to do is set a cleaning appointment each time you have incoming guests or periodically as agreed upon in the listing if you have long-term guests (more than 28 days). Instead of taking hours of your day to inspect and clean your listing, you’ll be able to focus on other things while your cleaning service tackles the “dirty work.” And since the guests pay a cleaning fee, the cost helps offset your professional cleaning service to ensure a sparkling-clean listing all year round.
Aim for Superhost status
After you’ve become an Airbnb host and have gotten into the groove of hosting, you may be wondering what the requirements are for attaining the highly coveted designation of Superhost status. After all, as a Superhost, you receive priority placement when guests run a search, higher occupancy rates than non-Superhosts and 60% more revenue per available day. As the name suggests, Superhosts are the top hosts on Airbnb. They are trustworthy and safe. And they have a consistent record of outstanding customer service.
The following criteria are required to obtain Superhost status:
- Complete at least 10 trips OR complete three reservations that total at least 100 nights
- Maintain a 90% response rate or higher
- Maintain a 1% cancellation rate (one cancellation per 100 reservations) or lower, with exceptions made for those that fall under Airbnb’s Extenuating Circumstances policy
- Maintain a 4.8 overall rating (this rating looks at the past 365 days of reviews, based on the date the guest left a review, not the date the guest checked out)
There is no application process to become a Superhost. If you meet the programme requirements on the quarterly assessment date, you’ll qualify for Superhost status. Annual quarterly assessments start on 1 January, 1 April, 1 July and 1 October. Airbnb would notify you of your Superhost status at the end of each assessment period — which usually finishes 10 days after the assessment begins. Every host should aim for Superhost status if they are serious about bringing in constant income from hosting their place.
Whether you’re renting out a single room in your home or an entire apartment, it pays to treat your Airbnb as a profession. With the above tips, you should be able to get up and running and build income with your holiday rental. Over time, you’ll also have the opportunity to become a Superhost and greet more and more Airbnb customers. It’s a process that will take time but is completely possible.
Featured image courtesy of Airbnb
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