8 mistakes to avoid when redeeming hotel points

Mar 22, 2021

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As the saying goes, “Everyone makes mistakes.” This pervades many aspects of life, but it’s especially applicable to using your hotel points. Even the most seasoned award traveller can slip up, resulting in a less comfortable room, extra fees, or an inability to travel. Fortunately, the most common mistakes when booking hotel award stays are easy to avoid, so today, I’ll take you through these errors and explain how to make sure your future points redemptions go as planned.

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In This Post

Missing out on “bonus nights”

This first mistake is common for inexperienced travellers. Hopefully, many of you know that some hotel chains give you “bonus” nights for stays of a certain length. In essence, this allows you to obtain discounted redemption rates. Here’s a quick run-down of the policies for major chains:

  • Hilton Honors – Hilton Silver, Gold, and Diamond members get every fifth night free on award stays at all properties (up to a maximum of four free nights on a single redemption of 20+ nights).
  • Marriott Bonvoy – All Bonvoy members get the fifth award night free when booking consecutive nights.

The nice thing is that these discounts all show up automatically when you redeem your points online. The mistake comes in planning a four-night stay, not knowing that the next night would be completely free!

Radisson Blu Maldives villas
(Photo courtesy of Radisson Blu Maldives)

Ignoring cash + points options

Another common refrain I hear is something like, “I don’t have enough points, so I can’t book an award stay!” This is simply not true, as most chains give you the option to use a combination of money and points to pay for hotel stays. Again, here’s a quick rundown:

  • Radisson Rewards – Radisson’s Points + Cash awards allow you to redeem 5,000 – 20,000 points plus a cash copay, though the exact amount depends on the property. These are bookable online. See tips on maximising this benefit for more information.
  • Hilton Honors – Points & Money awards is flexible, allowing you to specify the number of points you want to use for an award. The cash copay is adjusted based on the number of points you choose. Availability varies from property to property, but these too are bookable online.
  • World of Hyatt – Points + Cash awards were added in early 2014, allowing you to redeem half of the usual points plus a cash copay. These used to be a good value until Hyatt began charging half the standard rate for the cash portion. Hyatt Points + Cash awards are bookable online.
  • IHG Rewards – Points & Cash awards offer you 5,000 or more points off standard award rates with cash copays of $30 (about £22) and up. These are bookable online.
  • Marriott Bonvoy – Cash + Points allows start at $55 (£40) and 1,500 for an off-peak Category 1 award and go as high as $440 (£317) and 57,500 points for a peak Category 8 award night.

Always check to see if these options are available wherever you’re staying, as they might turn out to be the best deal!

St. Regis Deer Valley
St. Regis Deer Valley is a great value for your Marriott points (Photo by Summer Hull / The Points Guy)

Not checking revenue rates

If you’re like me, you want to maximise the value you get out of your points. That’s why it pains me to hear when friends or family members use their points for sub-optimal redemptions. TPG’s latest monthly valuations give you an idea of what to aim for when redeeming your points and miles, but you probably have your own way of determining the value you get from a particular stay.

A great example is the St. Regis Deer Valley. TPG pegs Marriott Bonvoy points at 0.7p apiece, and you can get even more value by redeeming those points during ski season. However, paid rates drop as low as £265 in May. Burning 85,000 Marriott points for a room at that price isn’t the best value proposition. Be sure to check revenue rates before you book an award stay.

British Airways Boeing 747
Transferring hotel points to an airline like British Airways may seem like a good idea, but you’ll generally lose value along the way. (Photo by Nicolas Economou/NurPhoto via Getty Images)

Transferring to an airline

For the most part, transferring your hotel points to an airline partner is another terrible value proposition, as most chains give you very poor transfer ratios. Here are some examples using TPG’s most recent valuations:

  • 50,000 Radisson Rewards points (£150) to 5,000 United or Singapore miles (£50)
  • 10,000 Hilton Honors points (£40) to 1,500 AAdvantage miles (£18)
  • 50,000 Hyatt points (£750) to 20,000 British Airways Avios (£220)

You typically lose close to half (or much more) value through the conversion process. There are a couple of exceptions. Marriott’s Hotel + Air packages, which give you a seven-night hotel stay plus a pot of miles, can also be a good value.

Most other hotel point conversions should be avoided.

Not searching night-by-night

Another common error occurs when searching for longer stays. I’ve seen many times when hotels don’t have award rooms available for every night of a stay, or they don’t have the same type of room for the entire stay. In that case, it may appear that no award rooms are available, but you may still be able to use points (or a combination of cash and points) by searching one night at a time.

For example, let’s say you wanted to stay at the Waldorf Astoria Rome Cavalieri in October. Standard rooms are 79,000 points for October 10 and 112,000 for October 11. If you search for a two-night stay on those dates, you’re quoted a price of 112,000 points per night. That’s because the cheapest room type available across those two nights is the King Deluxe Room with Private View.

If you book the first night separately from the second, you’ll save 33,000 Hilton Honors points (£132 based on TPG’s valuations). Plus, if you call Hilton Honors and ask them to link the reservations, the property may just keep you in the upgraded room for both nights!

Ignoring resort fees

When you redeem points for an award stay, most chains will list resort fees (where applicable) at some point during the booking process. I’ve written about these fees before, and you’d be smart to pay attention to them. While Hilton and Hyatt automatically waive resort fees on award stays, no chain has a published policy to this effect. At some resorts, this can set you back as much as £50 per night! While you aren’t on the hook for regular room taxes on award stays, you may still be hit with a resort fee.

Park Hyatt Aviara
Park Hyatt Aviara (Photo by Chris Dong/The Points Guy)

Not knowing the rules

Knowledge gives you an incredible amount of power in the points and miles game, which is especially true for hotel award stays. I once wrote about the blackout date policies for major hotel chains, but few have any teeth. One that does, however, is that of World of Hyatt.

A few years ago, I actually “forced” the Park Hyatt Paris-Vendome to open up standard award inventory because I knew exactly what the program’s terms and conditions said in relation to blackout dates.

Forgetting to cancel

Another mistake that can be very costly is forgetting to cancel an award stay within the hotel’s published cancellation window. You might think this isn’t a huge deal; after all, you’d just lose out on the points. Unfortunately, that’s not how most hotel chains operate.

When you don’t cancel an award reservation, most properties will charge you one night, plus tax at the Best Available Rate for that date, which could easily be hundreds of dollars. That’s why you should pay very close attention to the stated cancellation policy when booking an award stay using points.

Bottom line

Free hotel stays can be a wonderful thing, but there are mistakes that can sap some (or most) of the value out of your points redemptions. Hopefully, this list has given you some strategies to avoid those mistakes on your next award booking!

Featured image of the Hotel du Louvre by Andrea Rotondo/The Points Guy

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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