Everything to know about the BA Amex Accelerating Business Card’s purchase, refund and travel insurance

Nov 13, 2019

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This story has been paid for by American Express, but the opinions are those of the author and TPG. This is one way TPG continues to provide our readers with free news and advice about travel.

American Express has launched an exciting new business credit card product called the British Airways American Express Accelerating Business Card. You can read our full review of the card here.

A few of the benefits of this card is that it comes with purchase and refund protection, as well as travel inconvenience and travel accident insurance. Here’s how these protections work.

Purchase protection

If you purchase item on the Accelerating Business Card and it is stolen or damaged within 90 days of purchasing it, American Express will cover the cost of repairs or replacements up to £2,500 for each item. This isn’t an unlimited benefit — there’s a maximum limit of £20,000 of claims in a 12-month period and a £50 excess also applies per claim.

Also note that product defects, normal wear and tear and second-hand items aren’t covered, and nor is money. You’ll need to report theft of items to the police within 48 hours. If your item is stolen abroad, allow plenty of time for a police report as they can be time consuming, especially if you don’t speak the local language.

Refund protection

While you have certain statutory refund rights for purchases made in the U.K., if a U.K. retailer won’t refund an item purchased on this card where you should otherwise be entitled to a refund, rather than a long battle with the retailer, American Express will cover your refund up to £300 per item, within 90 days of purchase. Again, there is an annual limit for claims — for refunds, it is £1,000 per year. There is also a minimum value for applicable refunds in that the item(s) must have cost at least £25 each and not been part of a closing-down sale.

(Photo by Josh Gribben for The Points Guy)
(Photo by Josh Gribben for The Points Guy)

Travel accident and hijack insurance

While this card does not offer comprehensive travel insurance, it will cover up to £250,000 for accidental death or accident on a public vehicle (like a bus, train or plane), where the ticket was bought on the card. This excludes private vehicles or to areas the U.K. government has advised that it is not safe to travel.

You can claim £1,500 after 24 hours of detention, and a further £3,000 after the first 72 hours of detention.

Travel inconvenience

If you or your employees are travelling regularly, there are some great insurance benefits of paying with this card. If your flight is delayed, overbooked or you miss a tight connection, you can be reimbursed up to £200 for out-of-pocket costs (like refreshments and accommodation) where the airline has not provided this to you within four hours. This benefit increases to £250 if you are flying with British Airways, and an additional £400 for overbooked flights if you still have not been assisted by the airline after six hours.

If your baggage doesn’t arrive and the airline doesn’t provide you with any compensation, American Express will cover the cost of any essential replacement items (like a toothbrush and fresh underwear) up to £750 for a baggage delay of six or more hours, increasing to £1,000 if the flight is operated by British Airways. Where the delay extends to beyond 48 hours, an additional £1,000 can be claimed for essential items, increasing to £1,250 if the flight was operated by British Airways.

This is limited to essential items. Just because your fancy new cocktail gown was in your delayed luggage doesn’t mean Amex will cover the cost of an urgent replacement. You must use the card to have paid for the flight, though you do not have to use the card to pay for either the original items or the urgent replacement items.

Note that all of these benefits are subject to enrolment and some additional terms, exclusions and limitations may apply.

The card currently comes with a welcome bonus of 2,200 On Business Points after spending £3,000 or more on purchases on the card within the first three months. Representative Example: APR 81.6% variable with an assumed credit limit of £1,200 and a purchase rate of 22.9% p.a. variable. There’s an annual fee of £210.

You can read our full review of British Airways American Express Accelerating Business Card and can apply for this card here.

Featured image by Gettys Images

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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