How to sign your child up for a Virgin Atlantic Flying Club account

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For those used to British Airways Household Accounts, signing up for Virgin Atlantic Flying Club for your child is a different procedure that can make your tiny child resemble an adult online. Until November 2016, children younger than 12 could not accrue Virgin Flying Club miles. While it’s an improvement that children younger than 12 can now collect miles on Virgin Atlantic, it’s a lengthy procedure to get them set up and accruing miles.

Before you get started, you’ll need an email address separate to yours, the ability to print a parental consent form and email or send it in or the ability to call Virgin Atlantic to verify the account.

Read more: British Airways Executive Club versus Virgin Atlantic Flying Club: Which is better for families?

Make sure your children are collecting Flying Club Miles on Virgin (Photo by Ben Smithson/The Points Guy)
Make sure your children are collecting Flying Club miles on Virgin. (Photo by Ben Smithson/The Points Guy)

Step 1: Online registration form

The online registration portion is straightforward, just requiring personal information — the same as an adult registration form. You’ll need info like name, gender and date of birth.

Read more: The ultimate Virgin Atlantic Flying Club guide

Note that when I tried to use my personal email address for my son, it did not allow me to do so. I have a Gmail address for him, so I used that instead, which worked fine.

You’ll also have to select security questions for your child’s account, which can be hard for younger ones when it’s tempting to answer, “What is your favourite holiday activity”, with “eating sand”.

Related: How to plan a family holiday on points and miles

Like with the adult registration, you’ll need to fill out the address section, which is straightforward. You can search by postcode, noting the address can also be outside of the U.K.

The phone number used for your child can match the parent or guardian’s number.

The final stage of registration requires parental permission.

You can download the consent form by link, but if you do not, there are a few more instances when it’s sent to you — like in the confirmation email.

Step 2: Communication consents

The consent is straightforward communication consent; once you click through, you are automatically logged into your child’s account. From this stage, you can login and have an account number for your child. However, you cannot attach his or her number to a ticket or earn miles until the information is verified.

Read more: Why your family should never hoard your points and miles

Step 3: Consent form

The consent form stresses the need for a unique and separate email address between parent and child. Once you print it out, sign it and scan it back in, you send it to customer.services@fly.virgin.com. Alternatively, you could mail it to the address in Crawley at the bottom of the form.

Alternative step 3: call to verify your child’s information

The consent form recommends calling, as did message boards I read online. I sat on hold for nearly 13 minutes until I reached a customer service rep. He asked me to confirm my son’s account number, name, date of birth and address, as well as mine. The customer service rep said an email would come to my son’s email address and then I would be able to attach his number to a ticket.

Two days later, the email still hadn’t arrived so I called again and sat on hold. When an agent answered, she asked for my son’s account number said his details were activated and ready to use. She didn’t know why the email didn’t send, though said she would send the confirmation again. She also confirmed that my youngest son’s account still said “pending”.

If you’re having trouble getting the verification to go through, it doesn’t hurt to call Virgin directly.

Read more: How many points and miles can your family earn in a year?

Bottom line

Unless you have Gold status with Virgin Atlantic and can credit your child’s miles to your Household Account, it could take a while for a child to accrue miles a redemption. Make sure to keep an eye on your child’s miles from expiring if they haven’t flown (or credited/redeemed miles) in three years on the carrier. Unlike adults, you can’t credit their account using your Virgin Atlantic Reward Credit Card. You can, however, use the Virgin Atlantic shopping portal as an easy way to credit them some additional miles towards their first Virgin Atlantic redemption.

Featured image by Emily McNutt/The Points Guy

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