British Airways reopens Galleries North Club lounge at Heathrow with grab-and-go service

Nov 16, 2020

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Editor’s note: This story has been updated with new information

British Airways has announced that it will reopen its Galleries North Club lounge at London Heathrow’s Terminal 5 as of Monday, 16 November. The reopening of the lounge comes after BA had made the decision to close its lounges as England went into its second national lockdown from Thursday, 5 November.

“We have listened to your feedback and we’re happy to announce that from Monday, 16 November, we will be re-opening our Galleries North Club lounge as a customer waiting area with a reduced selection of grab and go items,” the airline said on its website.

Because we’re still in lockdown through 2 December, all non-essential domestic and international travel is banned. However, for those that are travelling for essential reasons in BA’s premium classes or with relevant Executive Club status, the reopening will be a welcome addition to the current airport experience at Heathrow.

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A busy Galleries North lounge entrance, in the days before masks. (Photo by Dan Ross / The Points Guy)

Related: What is considered essential vs. non-essential travel during coronavirus restrictions

As travel started to pick up again in the summer, only some of BA’s T5 lounges reopened — namely its First, Galleries South, Galleries North and Arrivals lounges. There was also a section of the First lounge that was reserved only for Concorde Room members.

Changes such as table service rather than a buffet and the ability to order through your phone were very much welcomed by TPG U.K. staff and readers alike.

For passengers who will still have to fly through Terminal 5 for essential travel or those visiting the U.K. from abroad and will be returning home while England is in lockdown, the two alternative lounges in the terminal — the Aspire and the Plaza Premium lounge — are still closed during this time.

Nicky Kelvin contributed to this story.

Featured photo by Daniel Ross/The Points Guy

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