British Airways refreshing Heathrow lounges in 2020

Dec 31, 2019

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British Airways has finished their 100th year centenary by outlining their priorities for the next 12 months which will include updates to Heathrow Airport lounges.

As part of their 20 ‘New Year’s Resolutions for 2020’, the airline has revealed several lounges lined up for upgrades, including:

  • London Heathrow (LHR)
  • Edinburgh (EDI) and
  • Berlin (TXL/BER)

The Elemis Spa in their New York (JFK) lounge will also be refreshed.

The airline have not revealed the extent to which the Heathrow lounges will change as part of the refreshment. This could range to a completely new design and style as seen in their newly opened lounge at Rome (FCO) earlier this year, though using the word ‘refresh’ rather than upgrade or refurbishment suggests the changes may be more cosmetic rather than significant changes.

Related: First Look: British Airways’ New Lounge at Rome Fiumicino

Related: Rough Around the Edges: A Review of the British Airways Galleries North Lounge at LHR

British Airways operates seven different lounges at Heathrow Airport terminals 3 and 5 as their largest hub to cater for their wide range of business class, first class and high status passengers. Even if each lounge is refreshed during 2020 it is likely only one lounge will be done at a time as the airline will not want to risk more disruption to passenger experience than absolutely necessary.

British Airways Galleries South Lounge, London Heathrow. Photo by Daniel Ross / The Points Guy

Berlin’s new Brandenburg Airport (BER) is set to finally open in October 2020, almost a decade late and more than EUR 1 billion overdue. As British Airways is likely to switch Berlin operations from Tegel (TXL) to Brandenburg Airport as the new airport officially opens, the lounge improvement is likely to be the building of a new lounge at Brandenburg.

Other New Year’s resolutions for the airline include:

Featured image by Daniel Ross / The Points Guy

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