Thomas Cook refunds could take up to 2 months

Sep 30, 2019

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The Civil Aviation Authority announced on Monday that it could take up to two months before would-be Thomas Cook passengers receive their refunds after the group’s collapse last week.

According to BBC, travellers who paid via direct debit could receive their refunds within 14 days. Those who paid via other means, such as debit and credit cards, may have to wait as long as to 60 days in order too get their refunds.

All total, about 100,000 Thomas Cook customers paid via direct debit, with the remaining 265,000 having paid via other methods. The estimated 365,000 customers the CAA has to refund is three times larger than any previous refund initiative.

Because the sheer number of travellers looking for a refund is significantly larger than in previous situations when travel companies have folded, it means that the process is and will continue to take longer than usual. Fraudulent activity has also added to the CAA’s difficulties.

From 7 October, the CAA will open a new online refund form, which should make the process of getting a refund as seamless as possible, as it’ll feature ‘an electronic refund form’.

It’s the CAA’s job to get holiday-goers home if they are abroad, as well as securing them refunds for their cancelled holiday. According to government officials, the cost of the operation is still unknown, though initial estimates say that it’ll be double the £50 million spent following Monarch Airlines’ collapse in 2017.

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