Double-check your loyalty number — TPG reader mistake story

Sep 29, 2019

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We’ve been asking to hear your travel success and mistake stories to both celebrate and help our TPG UK community.

This week, Sarah shared her experience entering the wrong loyalty number on a British Airways flight.

“In March this year, I booked a return business class (Club Europe) ticket from London (LGW) to Catania, Italy (CTA) for travel in September with British Airways. Being a Qantas frequent flyer, I entered my Qantas frequent flyer number when booking.

I then joined the British Airways Executive Club in May and have been steadily building up my Avios balance since. I was looking forward to a healthy number of Avios plus, more importantly, the 160 Tier Points being credited to my BA Executive Club account after completing these flights to Sicily. But when they didn’t show up and I tried to ‘Claim Missing Avios’ on the British Airways site, the message came up ‘Claimed previously through Partner’.  I never ‘claimed’ the points from Qantas, but because only my Qantas loyalty number was attached to the booking, the points were automatically allocated to my Qantas account, even though they were British Airways flights.

Because to Qantas the flights were on a partner airline, I earned a smaller number of frequent flyer points and Tier Points. I had assumed that since I had joined the BA Executive Club before my travel, the British Airways flights would be credited to my BA Executive Club account — but not so!”

Sarah’s story serves as a good reminder to always check the loyalty number associated with your flight. If you’re interested in earning points or miles toward one programme, make sure that number is on your flight reservation.

Featured image by Nicky Kelvin / The Points Guy

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