EasyJet to allow travellers to change flight up to 2 hours before departure this summer

Apr 29, 2021

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It will be easier for U.K. holidaymakers flying EasyJet to adjust their travel plans this summer.

The low-cost airline announced changes to its booking policies to accommodate any disruptions that occur due to the government’s planned traffic light system, which is set to debut 17 May when travel is also set to resume.

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EasyJet’s Protection Promise guarantees passengers can change their flights this summer without a fee, any day and up to two hours before departure, to any flights on sale and to any destinations. The new booking policy will be in place until the end of September, and changes can be made for flights on any date up until September 2022. The changes apply retroactively to earlier flight reservations. The traveller will be responsible for any price difference between the new and old bookings.

Any customers whose trip is impacted by a hotel quarantine or a lockdown travel ban will be able to receive a refund for their flights, even if the flight is still operating. That stands in contrast to fellow low-cost carrier Ryanair, which is also offering more booking flexibility but will not offer refunds if an impacted flight still operates.

With regards to the U.K.’s traffic light travel system that is about to take effect, EasyJet says passengers on any flights to destinations that are added to the amber list from the green list can change their plans without penalty up to 24 hours before travelling. They can also cancel their holiday and get full EasyJet credit.

If a destination is added to the red list from the amber list, fee-free changes and the option for credit-based refund will be offered for any EasyJet Holidays. Also, the airline will cancel any holidays no later than seven days before travel and give customers a full refund.

In a press release announcing the new policy, EasyJet said: “It will be safe for most European destinations to be placed in the low-risk green list based on successful vaccine roll-out programmes. However, given the potential for changing restrictions, customers will be provided with more booking flexibility than ever before to ensure they can change their bookings if they need to, should travel restrictions change.”

The added flexibility to bookings comes as the airline keeps adding destinations to its European and domestic network so travel-starved Brits can take holiday or have a long-overdue reunion with family after the year-long pandemic.

Featured photo by NurPhoto/Getty Images.

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