Forget to add your frequent flyer number? Etihad has you covered

Oct 2, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Ever forgotten to add your rewards number to a booking and spent hours later trying to reclaim the miles you’ve flown? Yeah, me too. Fortunately, Etihad has recognized these issues, and has introduced a new feature designed to award your miles when you’ve entered your information incorrectly, or even forgotten it entirely:

Though Etihad Guest continues to fly under the radar, this is a pretty cool move on its part. As far as I know this is the first airline programme to proactively award members with mileage they’ve earned, even without frequent flyer numbers attached to the reservation. This does beg the question, however — how are they identifying members? Of course, airlines have all your identifying information (name, date of birth, passport number), but what programmes are they running in order to match you to your loyalty account number? And why aren’t other airlines and hotels doing it?

From the example email above, it looks like Etihad is still wanting members to enter their information, though I’m curious to know how often you can utilize this benefit before the airline gets upset. Whatever else, however, this is a really decent thing for Etihad to do; no longer will you leave lost miles on the table on your flights. That’ll get you that much closer to Etihad’s phenomenal A380 Apartment.

(Photo by Zach Honig/The Points Guy.)

Featured photo by Javier Rodriguez/The Points Guy.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.