A Very Expensive Upgrade on Norwegian — Reader Mistake Story

Sep 1, 2019

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We’ve been asking to hear your travel success and mistake stories to both celebrate and help our TPG UK community. Recently, we received a great success story from Kai, who got an amazing, almost private jet experience by booking a seasonal BA flight at the very start of the season.

This week, we’re featuring a not-so-lucky travel tale. Mark B. contacted us to tell us how his cheap upgrade became very expensive:

“May I share my reaction to your article about bidding for upgrades on Norwegian flights.

Almost a year ago, I was organising a single journey flight for my backpacking son to fly back from Asia to the UK, and was pleased to source a budget price economy fare on Norwegian from Bangkok (BKK) to Copenhagen (CPH) and then Ryanair to UK. Like you, I received an invitation to bid for an upgrade and thought how inspirational/motivating it might be for my student offspring to experience a high grade of travel for the possible expense of a bucket-shop price.

I assure you I’m not completely daft!

However, either through misfortune or maybe due to a momentary lapse of concentration, it appears — as Norwegian argued later — that instead of my bid being for the TOTAL amount I was willing to outlay, the bid one submits is (when accepted) in fact purely for the SURPLUS a buyer would be willing to pay. If/when you are writing on this subject again, and purely for the sake of forewarning other virgin Norwegian flight buyers, I wonder whether you might want to add a caution that Norwegian’s enticing wording for such bids can be misconstrued. Hence, buyers should be fully aware that their bid is purely for the prospective surplus for travelling in Premium and NOT for the combined original fare + surplus amount”.

While bidding for an upgrade can be an inexpensive way to secure an upgrade to a more comfortable flight, be aware that the upgrade cost is over and above whatever you have already paid for your lower class seat.

We love hearing stories like this — both those days your travel has been amazing and those days you would rather forget.

If you’d like to share your personal travel stories to be published on our site, we would love to hear them. Simply email your story (a paragraph of around 100 words is perfect) to tips@thepointsguy.co.uk and put ‘Reader Success Story’ or ‘Reader Mistake Story’ in the subject line.

Featured image by Gettys Images.

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