Getting a $5,000 voucher as compensation — TPG U.K. staff success story

Dec 29, 2019

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We are continuing to share TPG staff’s travel triumphs and (occasional!) failures to help our readers maximise their travel. This week, TPG U.K.’s Social Media Editor Liam Spencer has an incredible day of highs and lows with a simple United Airlines flight across the pond:

“On a recent United flight from New York (EWR) to London (LHR) I was delighted to find out my economy seat had been bumped up to Polaris business class. Following a week on the waitlist, my upgrade cleared after applying an expiring Global Premier Upgrade thanks to a generous holiday campaign from TPG’s Zach Honig. I had never flown business class before, so I was really excited about the experience. You can imagine my dismay, therefore, when I arrived at the boarding gate only to find out that the aircraft had been swapped, and United no longer had enough Polaris seats to accommodate all passengers. Unfortunately, I had been downgraded to an economy seat, as I was not a full-fare paying passenger. 

This was set to be my final flight of 2019, and I was cursing my bad luck until a friendly United agent pulled me aside.

‘We’re extremely sorry this has happened, sir, but as compensation we’d like to offer you a $5,000 travel voucher eligible for all United flights booked within the next year.’

At first I assumed she had misspoken, meaning to offer $500 instead. But once I saw the number printed on the certificate itself, I knew it was real. While a premium flight home would have been nice, the $5,000 voucher represented much more value in the long run. I smiled the entire economy flight home.”

If you are unfortunate to miss your flight home this holiday season, check out of guide on what to do in this situation. If you’d like your own travel stories shared on TPG U.K., we would love to hear them!

Featured image by Daniel Ross / The Points Guy

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