Hilton is waiving all cancellation fees in response to coronavirus concerns

Mar 13, 2020

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We know we don’t have to tell you this, but we’re living in some pretty crazy and uncertain times.

As the novel coronavirus develops into a full-blown pandemic, travel providers such as airlines and hotel chains are making adjustments to their change and cancellation policies. The waivers have, necessarily, become increasingly broad and flexible.

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Hilton Hotels, for example, just announced a major update to its cancellation and change fee waiver to give travellers peace of mind.

If you’re in a region affected by government-issued travel restrictions, Hilton will continue to waive change fees or offer full refunds. Hilton has also expanded this waiver to accommodate travellers affected by the ban on travel from Europe. These are the region-specific travel waivers to take note of:

  • For guests travelling to, through or from China with stays from 23 January to 31 March 2020.
  • For guests travelling to, through or from Italy with stays from 24 February to 30 April 2020.
  • For guests travelling to, through or from South Korea with stays from 24 February to 31 March 2020.
  • For guests travelling to, through or from Saudi Arabia with stays from 27 February to 31 March 2020.
  • For guests travelling to, through or from Israel with stays from 10 March to 31 March 2020.
  • For guests travelling between the U.S. and the following European countries from 13 March to 12 April 2020: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

All reservations — yes, even those that are noncancelable (known as “Advance Purchase” rates) — scheduled for arrival before 30 April can now be changed or cancelled at no charge up to 24 hours in advance.

Related: Everything you need to know about the US European travel ban.

In addition, any reservation you make (also including “Advance Purchase” reservations) booked between Thursday, 12 March and 30 April for any future arrival date can also be changed or cancelled at no charge up to 24 hours prior.

You can adjust reservations made through Hilton’s website, app or call centre via the Hilton Guest Assistance team. Keep in mind that, if you made reservations through another travel site (such as an OTA like Expedia or Booking.com), you may need to get in touch with them for assistance.

Hilton is also pausing the expiration of all points scheduled to lapse between now and 31 May 2020. As far as elite status goes, they will “make updates to the requirements for earning tier status for 2021,” but note that it’s too early to make specific changes. More details will be released in the days and weeks to come.

Featured photo by Dorde/Getty Images.

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