Marriott adjusts cancellation policy, pauses Bonvoy point expiration over coronavirus outbreak

Mar 13, 2020

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Marriott Bonvoy has joined Hilton and other hotel companies in offering increased flexibility to those considering cancelling travel plans due to the worldwide outbreak of the novel coronavirus.

Arne Sorenson, President and CEO of Marriott International, sent an email to all Marriott Bonvoy members on 13 March that details the changes to the company’s cancellation policies and the Marriott Bonvoy programme.

Marriott will now allow all existing prepaid reservations to be cancelled without penalty through 30 April 2020. Changes must be made within 24 hours of the guest’s scheduled arrival, but all existing reservations — regardless of the date — can be canceled for free through the end of next month.

Additionally, all new reservations made between 13 March and 30 April 2020, can be changed or cancelled for free within 24 hours of the guest’s scheduled arrival date. According to the email, this applies to all Marriott stays regardless of location.

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Marriott pauses points expiration and extends validity of certificates

Further, the email also notes that Marriott has paused Marriott Bonvoy point expiration until 31 August 2020 for all members. So if you have points that are set to expire between now and the end of August, you can rest assured that they will be valid until at least the end of August.

Marriott Bonvoy members with Suite Night Awards (SNAs) expiring on 31 December 2020 will have their certificates extended until 31 December 2021. These certificates are earned when a member reaches Marriott Bonvoy Platinum elite status, with more certificates being awarded upon hitting other stay milestones.

Marriott Bonvoy elite status expiration will not be extended at this time, but the company will continue to assess this as the coronavirus outbreak evolves.

Bottom line

All in all, this is great news from Marriott Bonvoy. With all the uncertainty related to the coronavirus and its continuing spread, it’s nice to see hotel companies and airlines offer increased flexibility for guests.

Featured photo by Scott Olson/Getty Images.

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