You can once again redeem Norwegian CashPoints (sort of)

Jun 7, 2021

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In February, Norwegian Airlines — once one of Europe’s most popular low-cost carriers — “paused” its loyalty programme as the airline restructured.

Well, Norwegian has successfully exited the examinership and reconstruction processes. As promised, the Norwegian Reward programme is up and running again. You can now earn and redeem CashPoints on Norwegian flights and extra services like baggage fees again.

However, there are some major caveats.

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What this means for you

The good news is that Norwegian didn’t devalue the CashPoints programme as a whole. One CashPoint continues to equal 1 Norwegian Krone (~£0.08) towards flights and other services. However, Norwegian is temporarily limiting how many CashPoints you can redeem at a time. This doesn’t come as much of a surprise as Norwegian warned that it reserved the right to limit CashPoint redemption after restructuring until “the ongoing pandemic is under control and Norwegian’s commercial activities can return to a new normal.”

For now, for every $100 (about £70) you spend on flight tickets, you can redeem up to 500 of your CashPoints. If the total booking price is under $100, you can’t redeem any points. You can redeem up to 10,000 points per account per month.

That said, most readers likely still won’t get any use out of their points. That’s because in mid-January, Norwegian permanently cancelled all long-haul flights, including transatlantic flights to the U.S. The airline is now operating a very limited route network in Europe.

On the bright side, the airline has extended the validity of all CashPoints set to expire in 2021 until 31 December 2022.

Related: 5 reasons we’ll miss Norwegian long haul

(Photo by Nicolas Economou/NurPhoto via Getty Images)

Bottom line

On the one hand, it’s promising to see that Norwegian stuck to its word and resumed its loyalty programme. However, ultimately, this news won’t mean much for many people. Although Norwegian is extending the validity of CashPoints, it’s limiting the number of points members can redeem at a time and no longer offers any long-haul flights.

This is especially disappointing for Norwegian Reward members who accepted CashPoints (with a 20% bonus) in lieu of a refund on cancelled flights in 2020. Norwegian now needs to work to regain the trust of frequent flyers who might be nervous about earning CashPoints in the future.

This string of bad news surrounding Norwegian Airlines comes after years of massive growth for the airline. Before the pandemic, the airline beefed up its U.S. presence by offering low-cost transatlantic flights from major U.S. cities to its numerous European gateways. Its route network once comprised of premier routes like Los Angeles (LAX) and New York-JFK to London-Gatwick (LGW). 

Additional reporting by Andrew Kunesh

Feature photo by Ryan Patterson/The Points Guy

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