Not the cheap upgrade I wanted — TPG reader mistake story

Sep 26, 2019

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We’ve been asking to hear your travel success and mistake stories to both celebrate and help our TPG UK community.

This week, we received a word of warning from Austin, who didn’t get what he thought he paid for with a recent upgrade.

“If Air Serbia invites you to bid to upgrade your ticket from economy to business class, beware that I found it to be a con on two counts.

First, the minimum bid on a return flight for both legs comes to about the same as if you just book the price for business from the start — except you have no certainty of getting it. I believe an auction should allow you to get a bargain, and that is how the airline hopes to catch you out.

Second, business class is usually a package of services that includes a generous baggage allowance. Business class with Air Serbia includes two bags at up to 32kg each. However, the upgrade doesn’t include any baggage and it will cost you much more than if you just book business to begin with. I didn’t see any warning that baggage was not included in the upgrade offer or in receiving notification of the upgrade.”

Bidding for a paid upgrade can be a great way to secure a more comfortable journey for a lower price than those seated around you might have paid. But it always helps to do your homework to determine what is a fair price to pay for an upgrade, and what is and isn’t included.

Featured image by Air Serbia

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