JetBlue crossing: What it was like on board the inaugural A321LR flight to London

Aug 12, 2021

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It’s been a whopping 28 months since JetBlue first confirmed plans to launch service between the U.S. and London. Now, this week, the airline’s first passenger flight finally landed in the U.K.

The carrier’s fantastic Mint business cabin was completely sold out by the time I was able to book the inaugural, so I ended up with one of the very last seats in coach — the “Core” cabin, as it’s referred to on JetBlue.

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In This Post

Booking my flight

I selected a “Blue” fare — JetBlue’s lowest-cost fare category above Blue Basic, the airline’s basic economy. While Blue fares don’t include checked bags on most flights, you do get one for free when travelling to and from London.

One-way Blue fares typically start around $450 (£325), though I paid about $200 (£145) more given limited availability on the inaugural. At just under $750 (about £540) all-in, a round-trip ticket is generally the better move.

(Screenshot courtesy of JetBlue)

You can also redeem JetBlue TrueBlue points for your flight. Awards are based on the cash fare, so you’ll pay more for a one-way than you will half of a round-trip.

(Screenshot courtesy of JetBlue)

Given the high base fare, I decided to grab a free seat in the back. 30F was open at the window, in the second-to-last row of the plane.

(Screenshot courtesy of JetBlue)

JetBlue also offers four rows of Even More Space seats on this plane, with between 7.6 and 15 centimetres of additional legroom. 15C was available, but at $129 (just over £90) for the one-way trip, I decided to pass on the buy-up.

(Screenshot courtesy of JetBlue)

I had two additional “extras” to choose from — additional checked bags, at $100 a pop (£70), and Even More Speed security screening for $15 (£10), which I didn’t need since I have TSA PreCheck.

(Screenshot courtesy of JetBlue)

Travel requirements

While the U.K. is now officially open to travellers vaccinated in the United States, with no requirement to quarantine upon arrival when visiting from countries on the green and amber lists, there are a few hoops you’ll need to jump through before you can board a U.K.-bound flight.

The first is to complete the U.K.’s passenger locator form, available right here. The form took me about 10 minutes in total, and you’ll need to outline your full U.K. lodging plan, along with naming the countries you’ve visited within the last 10 days and sharing a number of other details.

Related: Here’s what it’s like to fly to London as an American right now

You’ll also need to book a test to be taken on the second day after your U.K. arrival — the confirmation number is required before you can submit your form.

(Screenshot courtesy of UK)

After you complete the form, you’ll receive an email of your document along with a QR code. You’ll present this document along with your CDC vaccination card at check-in or before boarding at the gate.

(Screenshot courtesy of UK)

Vaccinated Americans are also required to present documentation of a negative COVID-19 test taken within three days of departure. PCR tests are accepted, but a rapid antigen test will work as well. According to the U.K., “The test must meet performance standards of ≥97% specificity, ≥80% sensitivity at viral loads above 100,000 copies/ml.”

Fortunately, Abbott’s BinaxNow COVID-19 Home Test is accepted for U.K. travel — while there were lengthy waits a few days ago, the issue had been resolved by the time I took my test on Wednesday morning. And, since I’m returning within three days, I’ll be able to use the same test for my flight back to the U.S.

(Screenshot courtesy of eMed)

Interestingly, I was able to check in and receive a boarding pass through JetBlue’s mobile app, but be prepared to have your documents verified either at the dedicated check-in counter or before boarding at the gate.

The JetBlue check-in agent was the only person who ever looked at my physical documents, and confirmed my negative test. The arrival procedures at Heathrow were exactly as I remember them from my last visit before the pandemic — just a quick automated passport scan and I was good to go.

Celebrating the inaugural

I arrived at New York-JFK around 6 p.m. — nearly four hours ahead of the 9:48 p.m. ET departure. The London counter was located at the far end of the terminal, just on the other side of the Aer Lingus, Hawaiian and TAP signs outside of Terminal 5.

(Photo by Zach Honig/The Points Guy)

While I could have queued up to have my test verified at the gate, there wasn’t a line when I arrived at the dedicated JFK check-in desk, so I decided to complete my document check there.

There were two passengers filling out their U.K. locator forms — the process seemed a bit difficult to manage on a smartphone, so I’d try to fill yours out on a computer before you arrive at the desk.

(Photo by Zach Honig/The Points Guy)

A check-in agent inspected my passport, complete U.K. locator form, test result and CDC certificate. It only took a couple of minutes to review everything, but with over 100 passengers to get through on a full flight, it could take some time.

There wasn’t anyone waiting behind me, so I was invited to join the check-in crew for a photo before making my way to TSA PreCheck.

(Photo by Zach Honig/The Points Guy)

The fun continued on the other side of the checkpoint, with a handful of performers entertaining guests at T5 and chatting with passengers about the new London flight.

(Photo by Zach Honig/The Points Guy)

JetBlue definitely went all out with the inaugural celebrations!

(Photo by Zach Honig/The Points Guy)

There was even more to see at Gate 15 — some of the entertainers were leading the way to the pre-departure festivities.

(Photo by Zach Honig/The Points Guy)

A giant Union Jack served as the backdrop for photos and executive speeches — two actors dressed as members of the Queen’s Guard were especially popular.

(Photo by Zach Honig/The Points Guy)

Soon enough, it was time for the ribbon-cutting, including an appearance by Joel Peterson, JetBlue’s former chairman of the board and the person honoured with the ceremonial naming of the airline’s first long-range Airbus.

JetBlue CEO Robin Hayes was among the first to board — and, naturally, an especially popular photo subject.

(Photo by Zach Honig/The Points Guy)

Hayes seemed to have a very strong rapport with employees across JetBlue — his interactions reminded me of the very warm welcome United’s former CEO Oscar Munoz tended to receive whenever he encountered airline employees.

(Photo by Zach Honig/The Points Guy)

Hayes was actually sitting in economy, but many of the other VIPs were up front in Mint, where the celebration began with a choice of welcome beverage.

(Photo by Zach Honig/The Points Guy)

The Mint suites were outfitted with the standard Tuft & Needle amenities, along with flags and inaugural flight certificates.

(Photo by Zach Honig/The Points Guy)

We received similar mementoes in the back but missed out on the welcome beverages.

(Photo by Zach Honig/The Points Guy)

My seat had a small London poster, an inaugural flight certificate and a U.K. flag.

(Photo by Zach Honig/The Points Guy)

Just before departure, passengers were asked to waive their American flags and Union Jacks for a photo, and then we pushed back from the gate.

After a very short delay due to thunderstorms, JetBlue Flight 7 was off to London Heathrow!

(Photo by Zach Honig/The Points Guy)

The inaugural festivities ended there. Aside from a fun catch-up with friend-of-the site Richard Quest, of CNN’s “Quest Means Business,” it was a fairly ordinary red-eye flight.

Core on JetBlue’s A321LR

In addition to 22 Mint suites and two Mint Studios, each arranged in a 1-1 configuration at the front of the plane, the A321LR sports just 114 “Core” economy seats — one of the smallest-capacity coach cabins you’ll find crossing the Atlantic.

(Photo by Zach Honig/The Points Guy)

The first row, 13, includes six regular coach seats available to select without an additional charge, while rows 14 through 17 have a total of 24 Even More Space seats, with between 3 and 6 inches (7.6 and 15 centimetres) of additional legroom. Passengers can select these seats for between $119 and $139 (£86 and £100) each way.

(Photo by Zach Honig/The Points Guy)

As I mentioned, I ended up in the very back of the cabin — 30F, the second to last window seat on the plane.

(Photo by Zach Honig/The Points Guy)

I had captured the photos above during an earlier tour, and I’m glad I did! The cabin was a deep blue during boarding — it definitely helped set the mood, but it made photography a bit challenging.

(Photo by Zach Honig/The Points Guy)

I had opted out of the Even More Space upgrade, which worked out just fine — at 5′ 9″, I find that even JetBlue’s regular economy seats offer me enough legroom. The seat next to me remained empty as well — score!

(Photo by Zach Honig/The Points Guy)

I appreciated having dedicated air vents as well — while the cabin never got too warm, it’s helpful to be able to control the temperature a bit.

(Photo by Zach Honig/The Points Guy)

I had heard that JetBlue was planning to offer economy amenity kits, and they were even nicer than I expected! I was especially impressed with the reusable silicone pouch.

(Photo by Zach Honig/The Points Guy)

The 10.1-inch (26-centimetre) HD screen at the back of each seat is definitely the star of the show. There’s live television, plus a seemingly endless selection of on-demand content.

(Photo by Zach Honig/The Points Guy)

My seat “recognized” me from my reservation, and after logging in, I was good to go. You can control the system via the responsive touchscreen, or via your own smartphone, if you prefer.

(Photo by Zach Honig/The Points Guy)

There were plenty of new releases and older films to choose from, along with a variety of TV shows. JetBlue’s Wi-Fi is also fast enough to support streaming, so you can ultimately watch whatever you like on your own device.

(Photo by Zach Honig/The Points Guy)

There were also several power options, including universal power outlets, standard USB ports and a super-powered USB-C port, which charged my iPhone even more quickly than my setup at home.

(Photo by Zach Honig/The Points Guy)

As with the rest of JetBlue’s fleet, the airline’s A321LRs are equipped with free Wi-Fi. This particular aircraft connects to the newer ViaSat-2 satellite, which covers the North Atlantic and provides speedy service on flights between the U.S. and Europe.

 

Dig Inn

As a long-time New Yorker, I’ve had plenty of meals from the local chain Dig Inn. I’ve always found the food to be hearty, but it doesn’t taste unhealthy — like a Thanksgiving dinner from a family that doesn’t go overboard on the calorie counts.

Remarkably, JetBlue is partnering with Dig Inn for its economy meals. It’s not unusual to see named partnerships for business class, but having a quality restaurant chain stand behind inflight coach meals is something I wasn’t expecting to see.

(Photo courtesy of JetBlue)

I was able to place my dinner order via the seatback display right away. It was super straightforward — I really appreciated seeing pictures and descriptions of each entree and side dish option.

I was a bit concerned that it would take a very long time to get the meal, given the high level of customization, but it was hot and at my seat about an hour after takeoff.

(Photo by Zach Honig/The Points Guy)

One group of flight attendants started from the front of the cabin while the other began at the rear, which definitely helped speed things up.

Dinner was hot and delicious — it tasted just like the Dig Inn meals I’ve had on the ground. The sauces (garlic and sriracha) were fantastic additions, too.

(Photo by Zach Honig/The Points Guy)

After the meal, another flight attendant came around offering ice cream sandwiches. I was too full for more than a couple of bites, but it was fantastic, too!

(Photo by Zach Honig/The Points Guy)

Then, about an hour before landing, the crew came through offering a choice of fresh fruit salad or a hot chocolate croissant.

(Photo by Zach Honig/The Points Guy)

I wasn’t especially hungry, so I went with the fruit — it really was delicious and super fresh!

(Photo by Zach Honig/The Points Guy)

Throughout the flight, passengers can walk up to the pantry in the rear of the cabin to grab a snack as well — it’s all you can eat!

(Photo by Zach Honig/The Points Guy)

Oh, and get this: alcohol is free in economy! I’m not talking about cheap wine and domestic beer — even liquor is included. Spirits are also available free of charge on Delta, while American and United offer economy flyers beer and wine.

(Photo by Zach Honig/The Points Guy)

Bottom line

There’s no question that JetBlue now offers the best economy experience among all U.S carriers. Decent legroom, super-fast Wi-Fi, HD entertainment, Dig Inn meals, free booze … the list goes on.

My only complaint is that the airline has just one long-haul route so far — hopefully, the carrier’s U.K. foray proves profitable and we see a significant international expansion soon. With more long-range Airbus A321LRs on the way, it’s certainly within the realm of possibility.

For now, you can catch JetBlue’s flight every day between New York-JFK and London Heathrow (LHR), though service is expected to drop to four weekly flights in September. With strong demand, we could see daily flights return in October, around the time the airline plans to introduce an additional daily flight to London, running between JFK and Gatwick (LGW).

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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