A retention offer I couldn’t pass up: TPG reader success story

May 17, 2020

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We’ve been asking to hear your travel success and mistake stories to both celebrate and help our TPG U.K. community — even if you’re not travelling right now.

This week, Simon emailed to tell us how impressed he was with his credit card provider.

“American Express called me the other day. They were calling because they wanted to make sure I was getting the most out of my Business Platinum Card, given how different life is right now during the coronavirus. They walked me through a few different ways I could take advantage of the features of the card, but I explained that I only really had the card for the travel benefits and that I’m still hoping we can all travel again soon.

While it wasn’t expected or even necessary, Amex quickly offered to defer all of my payments for three months. They also advised me that they would provide me with a £150 credit, given I couldn’t use the travel benefits while I was in lockdown.

Even better, I had some first-class flights with British Airways booked through an online travel agent for last March. I’ve been trying — unsuccessfully — to obtain a refund from the OTA for those flights, as it was obviously not safe to travel to China two months ago. American Express offered to continue the refund process for me and have already credited my account with £2,200, being the cost of the flights I could not take.

I am super impressed with American Express!”

During this period, some credit card issuers are offering customers incentives to keep their cards (and keep paying their annual fees!).

American Express is now offering all Business Platinum cardholders with an account renewal between 1 January and 31 December 2020 a one-time £250 statement credit. The credit will be applied to the eligible account after card renewal, meaning you’ll have to pay the £595 annual fee before you can get the £250 statement credit. There’s no registration required for the offer. Once the cardmember has renewed their Business Platinum, Amex says that the statement credit will be applied within 4-8 weeks after the renewal month. If you’ve already renewed your card this year, you’ll receive the £250 statement credit within the next 90 days.

If the annual fee for your credit card is around the corner and you don’t feel you are receiving enough benefits, you may consider contacting the card issuer to discuss your options. Don’t forget that there are ongoing benefits your credit card might have that you don’t realise.

Featured image by Josh Gribben / The Points Guy.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.