Singapore Airlines, Jet2 and Emirates rated best airlines by UK travellers

Dec 19, 2019

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Singapore Airlines has been ranked as the best airline by UK travellers , following by Emirates and Virgin Atlantic. Consumer advocate Which? have revealed the most popular and least popular short-haul and long-haul airlines operating from the UK with the long respected Singapore based carrier easily landing the top spot with average score of 88 out of 100.

Related: Still world-class: A review of Singapore Airlines Suites on the A380 from Frankfurt to New York

The survey asked 6,500 travellers to score various airlines on factors like value for money, cabin comfort, seating, food and drinks and staff.

At the other end of the list, the worst ranked long-haul airline was American Airlines, with a score of just 48. Second worst was their one world partner British Airways, followed by Etihad. BA dispute both the result and legitimacy of the survey, telling TPG UK: “Our own data shows customer satisfaction scores have increased, and continue to increase, as we deliver our £6.5bn investment for customers on new aircraft, new food, new lounges and new technology. We offer our customers a choice of cabins on all our flights, lounges for business class customers, free food for all long-haul flights and business class for short-haul, and we are delighted to be able to offer our customers the most extensive network by any UK airline, including newly-added destinations to Pittsburgh, Charleston, Osaka and Antalya”.

It’s been a huge year for British Airways in 2019 – they have celebrated their 100 year birthday with centenary liveries, as well as launched their new and highly anticipated Club Suite which you can read all about here.

Related: Refreshed but with room for refinement: A review of British Airways World Traveller Plus on the refurbished 777

Note that not all airlines flying to UK were included in the survey – TPG UK would rate Qatar Airways as one of the best long-haul airlines operating anywhere in the world, but they were not included in the survey.

In the short-haul sector, lesser-known Guernsey-based Aurigny Air Service came out on top with an impressive score of 82. Jet2 came in second, soaring to a score of 79, beating popular Norwegian Air who came sixth. Unsurprisingly, the airline everyone loves to hate, Ryanair was rated dead-last for the fourth year in a row of the airlines rated, with a rating of just 44 out of 100, followed by Spanish low-cost carrier Vueling on 54 and British Airways on 55. Just four years ago, British Airways Airways was ranked first in this category.

Related: Everything You Need to Know About Flying With Ryanair

Surprisingly, Eastern European ultra low-cost carrier Wizz narrowly beat out all three of these airlines in customer satisfaction. Which? who conducted the survey noted Wizz scored highly for excellent value for money – TPG UK regularly features Wizz’s very low fares as they build their presence across the UK. EasyJet was right in the middle of the pack with a score of 65.

Featured image by Zach Honig / The Points Guy

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