A great status match experience with Qatar Airways: TPG reader success story

Jul 19, 2020

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We’ve been asking to hear your travel success and mistake stories to both celebrate and help our TPG U.K. community — even if you’re not travelling right now.

This week, Josh posted in the TPG U.K. Facebook Lounge about his experience flying with a newly matched Qatar Airways status.

“Just wanted to share a recent travel experience with Qatar Airways since status matching to Gold status in its Privilege Club loyalty programme. I flew Qatar from Melbourne (MEL) to Athens (ATH) via its hub in Doha (DOH). 

I wanted to upgrade the first flight to Doha from economy to business class with Qmiles, however, business class was completely full so that wasn’t possible. It had taken us quite some time to check-in because of all of the constantly changing travel restrictions, so we may have just been too late to snag a points upgrade.

On the first flight, we were approached by the cabin manager introducing themselves and advising us that if there’s anything at all they could do for us to let them know. We asked if we could move to the front of the cabin where there was tons more room. They told us that was absolutely no problem, we moved up and had multiple rows to ourselves, which was great and made the long flight far more comfortable. The cabin manager also offered to take our meal preferences so we were served first with our first preference.

We had pre-booked the Al Maha Meet and Greet Service at Doha Airport, and there was a lady waiting for us holding a sign with our names on it once we got off the aircraft and then personally took us from the plane through security to the Qatar Airways Al Mourjan lounge and showed us around everywhere. We were offered time for shopping (except the shops were mostly closed) or to go straight to the lounge. We asked if we could shower and she took us through to the showers in the lounge. She gave us time to meet her at the lounge entrance before our flight and escorted us through to the boarding gate. She took our boarding passes and personally took us through to the front of the line, presented our boarding passes for us and wished us a great onward flight.

This was a super cool door-to-door service.

Once again, on the next flight, we experienced the same great service with the cabin manager personally greeting us and offering us anything she could do to make us more comfortable. We made the classic, yet serious joke of moving two rows forwards in to business — but to no avail! We also didn’t request to upgrade this leg with points as we want to save our Qmiles for a long-haul trip in business class rather than this relatively short flight.

Overall, we were super impressed with Qatar Airways. I’ve always been a Star Alliance frequent flyer due to my loyalty to Virgin Australia, which partners closely with Star Alliance member Singapore Airlines, but this was a great experience all round. Given that we only need to earn 50% of the normal Qmiles to retain this elite status, I’ll definitely be trying to do so since Oneworld Emerald status will be so valuable for future travels.”

Related: TAP Portugal offering lucrative status match to Star Alliance Gold

Status matches are a great way to try an airline you might not think to fly because you have traditionally had loyalty to a different airline and its partners. Qatar Airways is one of the world’s most awarded airlines, so it was unlikely Josh would have had a poor experience with the airline, but it’s great to see his matched status recognised straight away to make the experience even better.

Featured image by Daniel Ross/The Points Guy.

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