Nectar points are being stolen from accounts — here’s what to do if you’re affected

Dec 4, 2019

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Members of Sainsbury’s Nectar loyalty programme may be in for a rude shock next time they log into their account. This week, many accounts have been hacked, with some victims’ points balances completely wiped out.

This is Money reports numerous Nectar members have found their points have either been spent (often via eBay), or have reported the points completely vanished from their account. Victims who contacted Nectar were told to report the incident to local police. Those who reported the hacking found the solution odd, as the points are unlikely to be recovered by police.

Related: What are the differences between Tesco Clubcard points and Sainsbury’s Nectar points?

The timing could not be worse, as we’re just a few weeks from Christmas. Presumably, some members planned to use their points for large Christmas shops for food, drinks and presents. Nectar points have different values depending on their use, though you can usually expect to receive around 0.5p value from each point.

Related: Should you transfer your American Express Membership Rewards points to Nectar?

If you have a Nectar account, you should log in to your account to check the balance and ensure all of your heard-earned loyalty points are there. It may be a good reminder to change your password, too, ensuring it is a strong and not obvious password and keep a keen eye out for email phishing attempts. If you have any points missing, contact the Nectar programme immediately to report this. Nectar told This is Money that it will “refund points where the loss is genuine”, though this may take time during the busy Christmas season.

Featured image courtesy of Sainsbury’s.

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