United Details Menu, Service Ahead of Premium Plus Launch

Mar 28, 2019

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This Saturday marks the launch of another chapter in United’s long-haul service strategy, with the official introduction of Premium Plus.

The carrier’s first true premium-economy product offers passengers far more comfort than traditional economy, with a seat that’s similar to what you’ll find in domestic first class, but with a leg rest, a large seat-back entertainment system and improved amenities, such as a Saks Fifth Avenue pillow and blanket.

United Premium Plus offers extra recline, more legroom, a larger screen and enhanced amenities. Photo by Zach Honig.
United Premium Plus offers extra recline, more legroom, a larger screen and enhanced amenities. Photo by Zach Honig/TPG.

Now, United’s providing our first glimpse into the food and beverage improvements as well, in the form of an email to in-flight crew members. The airline also shared a couple of menus with TPG, including a list of all food and beverage options for two long-haul Premium Plus flights.

First, here’s the menu for Newark (EWR) to Tokyo (NRT):

And here’s the food menu for Newark to Tel Aviv (TLV):

All flights will include these beverage options:

Along with the following alcoholic drinks:

United also provided some instructions to flight attendants, along with tips from crew members who participated in a test flight. Some notable details include:

  • Menus (like the one above) will be placed at each seat
  • Pre-departure water may be served in a blue cup, time permitting
  • Almonds will be served alongside a choice of beverage after takeoff
  • The main meal will include a choice of two entrees, plus a salad, bread, ice cream and a cookie
  • Beer, wine (187ml bottles — about two glasses) and spirits will be available free of charge
  • Entrees and salads may arrive with a lid (it may not be removed, as it is in business class)
  • Meal orders will not be prioritized based on status
  • A customer may choose a standard economy meal instead, if they prefer
  • The pre-arrival meal will include a choice of two entrees as well, plus various side dishes, a biscotti and croissant

Some flight attendants got a first look at the tray setup as well, reflected in this image a crew member provided to TPG.

Premium Plus service will launch on the routes below this Saturday, March 30. Additional routes will follow over the next couple of months, including a second batch on April 29 and a third on May 22, as we’ve detailed in this post.

Flight Depart Time Arrive Time
UA 999 Newark (EWR) 6:30pm Brussels (BRU) 7:45am
UA 960 Newark (EWR) 7:40pm Frankfurt (FRA) 9:10am
UA 179 Newark (EWR) 3:15pm Hong Kong (HKG) 7:10pm
UA 48 Newark (EWR) 8:10pm Mumbai (BOM) 8:50pm
UA 57 Newark (EWR) 6:30pm Paris (CDG) 7:45am
UA 84 Newark (EWR) 4:55pm Tel Aviv (TLV) 10:15am
UA 90 Newark (EWR) 10:50pm Tel Aviv (TLV) 4:20pm
UA 79 Newark (EWR) 11:05am Tokyo (NRT) 1:55pm
UA 917 San Francisco (SFO) 11:10pm Auckland (AKL) 8:20am
UA 888 San Francisco (SFO) 10:55am Beijing (PEK) 2:20pm
UA 58 San Francisco (SFO) 1:50pm Frankfurt (FRA) 9:55am
UA 926 San Francisco (SFO) 7:15pm Frankfurt (FRA) 3:15pm
UA 869 San Francisco (SFO) 1:00pm Hong Kong (HKG) 6:45pm
UA 871 San Francisco (SFO) 2:00pm Taipei (TPE) 6:45pm
UA 954 San Francisco (SFO) 7:45pm Tel Aviv (TLV) 7:55pm
UA 837 San Francisco (SFO) 11:30am Tokyo (NRT) 2:35pm
UA 950 Washington, D.C. (IAD) 5:40pm Brussels (BRU) 7:15am

 

Note that some United flights may offer the new Premium Plus seats without the full service. On these flights, customers will be able to select a seat in the premium-economy cabin for the price of Economy Plus — in which case they’ll also be available free of charge to elites.

Featured image of United Premium Plus on the 787-10 by Zach Honig/TPG

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