We tried Hilton, Hyatt and Marriott’s work-from-hotel programmes — these are the pros and cons

Mar 11, 2021

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I needed quiet. Desperately.

Between virtual school lessons, my wife’s conference calls and construction in the apartment above us, I’d had it.

The idea of working from a hotel room never really appealed to me before. On past business trips, I had tried to find a comfy spot in the lobby, lounge or by the pool to squeeze in my work. But now, a few hours alone in a hotel room seemed like heaven.

Hilton, Hyatt and Marriott have all unveiled programmes during the pandemic where they rent out unused hotel rooms for the workday. (There are also long-term stay programmes for folks looking to relocate to hotels for a week or more.) The concept is the same for each chain, but each has its own unique quirks that I’ll walk you through.

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(Photo by Scott Mayerowitz/The Points Guy)

In This Post

Booking

Bookings were easy to make in each of the three chains. Hilton and Marriott both had set up sites where you only needed one date since this was just a daytime stay. Hyatt required check-in and check-out dates, which seemed very odd — and a bit confusing — since it was just a few hours in the room.

Hilton: Rooms need to be booked through the WorkSpaces website.

Hyatt: Office for a Day rooms can be booked through the special site or by entering the special offer code “OFFICE” on Hyatt’s website or mobile app.

Marriott: All bookings need to be made through the Day Pass website.

Warning: These rates weren’t always the cheapest.

For instance, the Hyatt House New York/Chelsea was offering an overnight stay for members that was $2 cheaper than the office rate. Sure, the office rate guaranteed a 7 a.m. check-in, but given how low occupancy rates are these days, I’m pretty confident the hotel wouldn’t have turned me away at 9 a.m. I only saw two other guests during my stay.

(Screenshot courtesy of Hyatt)

I did search other Hyatt properties outside New York City and did find cases where the office rate was cheaper than the nightly one. So, it pays to shop around.

Similarly, with Hilton, my Workspaces rate was $81 (£58), plus tax, at the Millennium Hilton New York Downtown. The nightly rate was more when I booked the room a day prior. However, the morning of my stay, I noticed that bookings for that night had dropped to $76 (£55), plus tax.

The other strange thing was that my Hilton Workspaces reservation said official check-in wasn’t until 10 a.m. That was peculiar when the working world — pandemic or not — tends to start earlier. Regardless, I was able to check-in at 8:30 a.m. and bet I could have done the same if I was booked on an overnight stay.

(Screenshot courtesy of Hilton)
(Screenshot courtesy of Hilton)

To test out the check-in time theory, my colleague Laura Motta and I both stayed at the AC Hotel by Marriott New York Downtown. I was on a Day Pass and she had a normal booking with a 4 p.m. check-in. But when she called early that morning and arrived at 8 a.m., there was no issue checking in early.

In most cases, the booking showed up in my loyalty account almost immediately. The one exception was the first of my two Marriott stays.

Having the booking there meant I was going to get my points and maybe even an upgrade — more on that in a minute.

Points and Elite Status

For each stay, I earned my normal points off the base rate plus any elite bonus and welcome amenity.

At most Marriott properties, members earn 10 points per dollar spent on eligible hotel charges. At the New York Marriott Marquis, my base rate of $109 (£79) earned me 1,090 points. As a Titanium Elite member, I get an additional 75% bonus, so 818 points — plus 1,000 bonus points as my welcome amenity. In total, I got 2,908 Bonvoy points, which TPG currently values at £20.

The World of Hyatt programme gives members 5 points per dollar spent at most properties. So my $99 (£71) base rate earned me 495 points plus a 30% bonus — or 149 extra points — as a Globalist member. Through a promotion that ended 28 February, I also earned an extra 990 points. Those 1,634 points are worth £25, according to our valuations.

The most-lucrative stay, however, was my Hilton one. My base rate was $81 (£58), earning 810 points. Then I got 810 extra points as a Diamond elite member and 1,000 points for my welcome amenity. There was another 2,000 points for the “Points Unlimited” promotion, which gives 2,000 bonus points for each stay and an additional 5,000 bonus points every five nights, But it gets even better. Hilton has another promotion giving members 10,000 bonus points after their first WorkSpaces stay at participating properties.

(Screenshot courtesy of Hilton)

For those who aren’t following along with a calculator, that one stay netted me 14,620 Hilton Honors points, which TPG values at £58. (Given that most of my points came from the promotions, I might have actually profited by doing one of the $57 WorkSpaces rates I saw at another hotel.)

None of that includes the points I earned via my credit cards.

Hilton and Hyatt both clearly state that each chain’s day rates will qualify for elite-night credit. And they did without any problems.

Marriott, on the other hand, explicitly states when booking: “Day Pass does not qualify for Elite Night Credits or select Elite Benefits depending on property.” However, in both of my stays, I did get credit.

Upgrades

For each chain, I picked hotels where there was a decent shot of an upgrade, given my top-tier status in each programme.

I booked the cheapest possible room and crossed my fingers.

Marriott ended up being the most generous, in my limited experience. At the AC Hotel, I was given a corner room and at the Marriott Marquis, I was upgraded to a one-bedroom suite on the 38th floor overlooking Times Square.

I wasn’t expecting anything as grand at the Hyatt House New York/Chelsea, but I did choose the hotel specifically because they have a number of studio and one-bedroom suites and Hyatt has traditionally treated Globalist members very well. The hotel was empty, but there was no upgrade.

Finally, I had great hopes for the Millennium Hilton New York Downtown. Sure, it was unlikely that I would get a two-bedroom suite, but a corner room with a great view was a high likelihood given the floorplan and my Diamond status. No such luck. I did end up 49 stories up in the air but otherwise had a very standard room.

(Photo by Scott Mayerowitz/The Points Guy)

Insights

The front desk staff didn’t really understand the promos created by their parent companies. Everything they’ve ever been trained to do revolved around people spending the night. So this was a bit foreign. The apps and websites for Hyatt and Marriott seemed confused too. Only Hilton had the stay show up properly in the app for “0 nights.”

Each hotel was supposed to offer bottles of water as part of the package. But in each case, I had to ask about it. At the Hyatt House, they didn’t have any, but I was directed — after asking — to the lobby market to take one for free. The only exception was the Marriott Marquis that had prepared bags behind the front desk with water and snacks for day guests.

All of the hotel desks were fine, though some of the office chairs were well past their prime and didn’t adjust to the proper height. That might be OK for an hour or two of work during a normal business trip but something to watch up for during a day-long stint at a hotel.

Finally, as somebody who used to collect hotel pens (you know I’m not the only one, right?), I was disappointed to see that none of the four hotel rooms I used as my office had pads or pens.

(Photo by Scott Mayerowitz/The Points Guy)

Bottom Line

Working from a hotel has taken on a new appeal for those of us living in cramped apartments. It was never enjoyable before, but the pandemic has changed how we think about many things in life.

Each chain has its own unique quirks to its programme, but they are generally the same concept. Given low occupancy rates, a nightly stay might actually be a better value.

I wouldn’t encourage doing this as an elite-status mattress run. However, the Hilton bonus for the first stay is substantially large enough that some people might be able to profit off it with a cheap enough rate and low taxes.

Honestly, I was just happy to have a different view and a bit of quiet.

Featured image by Scott Mayerowitz/The Points Guy

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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