Check Out Malaysia Airlines’ Golden Lounge at London Heathrow

Apr 8, 2018

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Across the three London Heathrow terminals that Oneworld airlines operate from, there are a whopping 11 Oneworld lounges. In LHR’s Terminal 4, there are just two for Oneworld passengers to choose from — in addition to the two Priority Pass lounges for those with a membership. I got a chance to spend four hours in the Malaysia Airlines Golden Lounge. Let’s take a look around:

In This Post

Location

The Malaysia Airlines Golden Lounge is located in London Heathrow’s Terminal 4 near gate 6. The lounge is located on “Floor 3” — a level up from the departure gates via elevator or stairs, above Gulf Air’s lounge.

Access

The First Class side of the lounge can be accessed by Malaysia Airlines first class-passengers, other Oneworld first-class passengers and Oneworld top-tier Emerald elites traveling on Oneworld flights.

The first class section of the Malaysia Golden Lounge.

The business-class section of the lounge can be accessed by Malaysia Airlines business-class passengers, other Oneworld business-class passengers and Oneworld Sapphire elites traveling on Oneworld flights. Emerald, Sapphire and first class passengers are allowed one guest, but the guest must be traveling on a Oneworld flight. The lounge operates from 3:00am to 9:30pm daily.

Check-in

My visit didn’t get off to a great start. There was no agent at the check-in desk when I arrived. When a lounge agent retrieved the check-in agent, my boarding pass was checked and I was directed toward the business class part of the lounge. Thankfully, I knew better and asked about entering the first class lounge. “But you’re a [Oneworld] Sapphire” was the response. I pointed out the Oneworld Emerald status reflected on my boarding pass and was redirected through the first class lounge doors.

Food and Drink

There’s both a hot buffet and an a la carte menu in the first-class section, though you might miss the menu hiding in plain sight on the dining room tables. The only starter option is Cucur Udang, but there are three entree choices:

  • Homemade club sandwich,
  • Seafood Mee Goreng Mamak
  • Vegetarian Lasagna

For dessert, there are two options:

  • Pulut Durian
  • Banana boat

I ordered the Seafood Mee Goreng Mamak and found it to be a wonderful — albeit spicy — small meal. While it wouldn’t be much of a meal by itself, I was able to supplement it with items from the buffet to make a complete meal.

The buffet offered a diverse selection of hot and cold items. The wide variety of food is especially impressive when you consider this lounge is intended to serve only the four first-class seats on Malaysia’s A350 in addition to any Oneworld Emerald passengers on the flight.

The warm buffet was slow to be fully set-up, but included rice, stir-fried vegetables, beef curry, fried garlic chicken and chicken soto with related toppings.

The cold buffet includes bean salad, Nicoise salad, cold wraps and sandwiches, deserts, cheeses, fruits and veggies.

All alcoholic drinks were served by bartenders at the narrow five-seat bar — there was no self-serve option for alcohol. The bar offered a selection of mid-tier alcohol options. I personally enjoyed a wonderfully peaty 16-year aged, single-malt Lagavulin whiskey. The Champagne on offer was a solid mid-tier Laurent-Perrier La Cuvée.

Amenities

The first class lounge consists of two large sections: a dining room (see above photos) and a small living room with comfortable chairs.

The lounge’s Wi-Fi speeds didn’t test spectacularly, but I was able to stream a video conference call while in the lounge with no issues. At the time of the test, the Wi-Fi clocked in with an impressive 9ms ping and solid 12.71mbps download and 10.75mpbs upload.

At first, it seemed like the lounge was quite lacking in power plugs. I joined a fellow guest in searching the lounge for a plug to recharge before the long 13-hour flight. When we enlisted a lounge worker to aid in our search, we found that the plugs were also hiding in plain sight, under caps in the middle of the carpeted floor. Power adapters were available from the front desk in exchange for your boarding pass.

The small bathrooms offered a few amenities including cotton swabs, a comb, dental kit and a shave kit.

Perhaps the best amenity of all: If you visit the lounge during the day, you can get some wonderful AvGeek views of the apron and runways from the expansive windows.

Overall Impression

This was a surprisingly good lounge for an “outstation” 6,500 miles away from Malaysia’s hub in Kuala Lumpur (KUL). For a lounge designed to handle just two Malaysia flights a day, this lounge impressed in its size, amount of amenities and quality of the food and drink. While the lounge isn’t going to rival first-class lounges that you find at other locations in London Heathrow, it’s a solid option for Oneworld passengers departing from Terminal 4.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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