The top 5 business-class cabins in the sky today

Jul 14, 2020

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During the COVID-19 crisis, our team has temporarily ceased taking review trips. However, we are still publishing new flight, hotel and lounge reviews, from trips taken just before the lockdown, and articles — like this one — based on flights taken before the pandemic. Please note that if you fly during the coronavirus pandemic, you will encounter a very different experience, both on the ground and on board, from what was experienced during the review flights that formed the basis for this story.

If you’re looking into flying business class, you may be about to use up a fair chunk of your miles or cash. So we are highlighting some of the best business-class experiences we have had at TPG over the last year, based on our review scores, to show you the airlines standing out from the rest and giving you the best business-class experience for your money.

This roundup of the top-scoring business-class cabins from our reviews comes after our recently published top and worst premium-economy cabins.

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All Nippon Airways (ANA) Boeing 777-300ER

Score: 90

The title of the review of this flight says it all: “The new gold standard.”

The mind of TPG Travel Analyst Zach Griff was completely blown by the seat and cabin when he boarded his flight from Tokyo Haneda (HND) to New York JFK.

The Room, the name that ANA gave its new business-class seats, is incredibly spacious and “blows Qatar’s Qsuite out of the water.” At 38 inches, the seat is even wider than your average first-class seat. (Keep in mind that The Room is not available on all ANA flights with the Boeing 777, as only a number of aeroplanes in the fleet have been converted with the new seats.)

The huge seat on ANA’s The Room business class on board the 777-300ER. (Photo by Zach Griff)

The only gripes Zach had with the hard product were that once fully extended, the lie-flat bed is only 71 inches long, and there isn’t much in the way of storage.

In terms of amenities and inflight entertainment, the 24-inch 4K screen is the “highest quality monitor” that Zach had ever seen on a plane and even better quality than his MacBook. It also meant that the tailcam — an AvGeek favourite — was super-high-definition. What more could you ask for?

To Zach’s disappointment, however, there were only 40 Western movies and 9 Western TV shows on offer. That’s still more than you could possibly watch over the course of a flight, but a lot fewer than some competitors.

ANA gives its business class passengers two pillows, a set of pyjamas, a cardigan and slippers — the kind of offering you’d expect in some of the best first-class cabins in the world.

It’s always a good day when you receive pyjamas in business class (Photo by Zach Griff/The Points Guy)

As for the food? You guessed it: Zach loved it. His abundant main meal that didn’t seem to end was perfectly cooked and nicely seasoned. There was so much food in fact, that even after six hours of sleep after his first meal, he was too full to eat the eggs Benedict he was served for breakfast.

Just part of ANA’s abundant first meal service (Photo by Zach Griff/The Points Guy)

If first place wasn’t good enough, ANA has also taken joint second-place with Qatar’s Qsuite on the 777-300ER with a score of 89. This time, it was a flight from Japan to Hawaii on the airline’s A380, flying exclusively to the island destination. (ANA’s A380s are grounded at the moment due to the pandemic, like most A380s, the largest passenger jets in the world.)

Related reading: Business-class battle: Comparing ANA The Room and Qatar QSuite

Qatar Qsuite 777-300ER

Score: 89

It’ll be no surprise to many of you that Qatar features in our list of the top business classes in the sky. The hard product of the Qsuite is one of the most unique seating arrangements you can find, and we scored it a full 30/30 marks on this flight from Doha (DOH) to New York (JFK).

For starters, the Qsuite has outstanding privacy, even when the full-length sliding door is open. There’s plenty of space and good amount of storage. In fact, Zach found it so comfortable that he managed to get a full eight hours of sleep.

Qsuite in the centre of the cabin on Qatar’s 777-300ER (Photo by Zach Honig/The Points Guy)

Qatar provides its business-class passengers all the usual amenities including an amenity kit as well as those all-important slippers and comfy White Company pyjamas. A couple of marks were lost for the Qatar-branded noise-cancelling headphones, which were a bit of a let down. While onboard entertainment was plentiful — more than 250 films and 100 TV shows — the IFE screen was super reflective and made watching some of the darker content a bit difficult to see.

One of the best things about Qatar’s food and beverage offering for business-class passengers is that dining is completely on-demand, so you can pick and choose what you want to eat and when you’d like to eat it.

In total, Zach went for a whopping six different servings including afternoon tea, a cheese plate, a snack plate, a mezze sampler, followed by a starter and then a pistachio pullao main course. There were a couple of time delays on his culinary journey, but on the whole he thought it was flavourful.

The favourite of Zach’s 6 servings of food: The mezze sampler with ‘fresh and delicious’ hummus and pita bread (Photo by Zach Honig/The Points Guy)

Credit where credit is due, this was a near 14-hour flight and the crew still managed to get the title of one of the “friendliest and most outgoing” crews that Zach had ever had. The only reason full marks weren’t awarded was because of the delays in the food service.

Virgin Atlantic Airbus A350

Score: 87

In third place is Upper Class (business class) on Virgin Atlantic‘s newest addition to the fleet, the A350-1000.

TPG U.K.’s Director of Content Nicky Kelvin was onboard one of the aircraft’s first-ever flights, from London to New York, in September.

The new seats are a great improvement over those found on the airline’s Boeing 787 Dreamliner and Airbus A330-300s, which are rather awkwardly designed, though Nicky did find the position of the tray table quite uncomfortable. The A350 is also a win for those who like to stare out of the window as its Upper Class Suite seats face out the window, unlike older Upper Class cabins whose seats face inwards into the cabin.

The Upper Class Suite seat onboard Virgin’s A350-1000 (Photo by Nicky Kelvin/The Points Guy)

In terms of amenities, the ability to control IFE using your phone was a welcome perk for Nicky and he really appreciated the efforts made by Virgin Atlantic on its latest sustainable update to its onboard amenity kit — the Goodie Bag.

In true Virgin Atlantic style, Nicky’s inflight meal was hearty and delicious. The beef was tasty and the raspberry pudding tart was “perfect.”

Virgin’s main course of braised beef, horseradish mash plus the trimmings (Photo by Nicky Kelvin/The Points Guy)

To finish things off before arrival, Virgin served up the classic afternoon tea, which was delicious.

Afternoon tea onboard Virgin’s A350 (Photo by Nicky Kelvin/The Points Guy)

As for the service Nicky received, the food service was a bit slow but he put this down to the fact that it was the first time this crew was operating on a passenger flight on a brand-new aircraft. Other than that, his experience was as fun and cheeky as he would have expected from Virgin.

Thai Airways Airbus A350

Score: 86

TPG Reviews Intern Javi Rodriguez was lucky enough to have an older Thai Airways 777 switched out for a shiny new Airbus A350 on his flight from Bangkok (BKK) to Frankfurt (FRA) which featured a modern and beautiful cabin.

Javi found that the seat in Thai’s “Royal Silk pods” had “ample shoulder room” and were very spacious.

(Photo by Javier Rodriguez / The Points Guy)
(Photo by Javier Rodriguez / The Points Guy)

A huge issue for frequent flyers is whether an airline provides high-quality headphones. While Thai had these, with great sound quality, Javi found them to be slightly uncomfortable to wear. On the plus side, a mattress topper — not always offered in business class — made his lie-flat seat feel more like a real bed back down on earth.

Fresh, flavorful, excellent, delicious and refreshing were just some of the words that Javi used to describe his food and beverage. The Violet Bliss, one of Thai’s signature beverages, and the Pinot Noir he was served during his meal are two of the highlights of the beverage selection. As for the food, the beef curry main course was “hands down one of the best meals” that Javi had eaten on a plane. Breakfast didn’t disappoint, either, as Javi thoroughly enjoyed his Asian-style morning feast.

(Photo by Javier Rodriguez / The Points Guy)
(Photo by Javier Rodriguez / The Points Guy)

To round things of almost perfectly, the service was warm and personal from start to finish.

Related reading: The airline staff who made me feel like a first-class flyer even in economy

Hainan Airlines Boeing 787-9 Dreamliner

Score: 86

Javi also flew Hainan’s business-class product on its 787-9 Dreamliner from Beijing (PEK) to Chicago (ORD), which he described as a “world-class travel experience”.

The seat itself provided him with a “solid night’s sleep”. This was because of the extra space provided by the open ottoman, rather than an enclosed footwell.

(Photo by Javier Rodriguez / The Points Guy)
(Photo by Javier Rodriguez / The Points Guy)

Once again, good headphones go a long way. The Bose QC-25 that Hainan provides business-class passengers were some of the best Javi had ever used on an aircraft. The amenity perks didn’t stop there, though. Both slippers and pyjamas — in a range of different sizes — were handed out to all passengers.

And then there was a full turn-down service, also not a frequent occurrence in business class.

The only real downfall for Javi was the “lacklustre” Wi-Fi, which, for a night flight, wasn’t too much of a problem anyway.

In terms of food and drink, you know you’re off to a good start when you’re served a glass of Leventre-Dedieu Grand Cru Brut Champagne on boarding. The excellent gastronomical experience that Javi had onboard is likely to have something to do with the fact that Hainan’s onboard menu is created by Chef Dong Zhenxiang, named the “best chef in China”, according to the menu.

In summary, the dinner service was as impressive in its presentation as it was in its taste, with the flavorful and delicious spicy pork main course stealing the show.

(Photo by Javier Rodriguez / The Points Guy)
(Photo by Javier Rodriguez / The Points Guy)

The service Javi received also lived up to the airline’s reputation for polished and professional cabin crews.

Bottom line

Hopefully our round-up of the top business-class cabins in the sky has given you food for thought, literally. There’s more to just looking for a good redemption or a relatively cheap business-class ticket. As always, when flying in a premium cabin it comes down to the overall experience, and these airlines stood out.

Featured image by Zach Griff/The Points Guy

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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