King in the North: A Review of Virgin Atlantic Upper Class on the 747 From Manchester to Atlanta

Jun 3, 2019

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TPG Rating

81 100

Pros

The service was up there with the best I have ever experienced in the sky, and the food was a Northern delight.

Cons

The Wi-Fi cut out halfway across the Atlantic, and an outdated cabin configuration meant I was facing away from the window.

4 Ground Experience
18 Cabin + Seat
11 Amenities + IFE
23 Food + Beverage
25 Service

Virgin Atlantic is the UK’s second-biggest long-haul carrier and often known for the fun, flirty and laid-back experience that it offers its customers. This trip was to be my first time flying with the airline, and I was very much looking forward to finding out what all the fuss was about — especially since I’d be flying in the nose of the soon-to-be-retired Queen of the Skies, the Boeing 747.

In This Post

Booking

You can get an Upper Class (business-class) return from Manchester (MAN) to Atlanta in the US (ATL) for as little as £2,171. If you’re signed up to Virgin Atlantic’s Flying Club, paying cash for the fare could earn you upwards of 16,000 miles one-way.

Why go to Atlanta? Well, despite it being one of the most up-and-coming places to be in the whole of the United States, it’s also a great way of flying in style to popular, more expensive destinations, but cheaper. A return trip from Manchester to Orlando, Florida (MCO), in Upper Class, for example, costs £3,500. Instead, you could pay £2,171 for a return in Upper Class to Atlanta and then jump on a flight from Atlanta to Orlando for less than £300 and save yourself about £1,000 for the pleasure.

You can also, of course, book with miles. A return from Manchester to Atlanta will cost you 95,000 Flying Club miles off-season and 115,000 in peak season.

Ground Experience

TPG Rating

4/10
G-VROY

Tail

17yr

Age

11:17

Departure

Manchester’s Terminal 2 check-in area is predominantly used by Virgin Atlantic, Tui and Jet2. When I arrived at the Upper Class check-in desk, the queue was pretty much nonexistent compared to the huge queues for the economy check-in at Virgin and Tui. It still seemed to take around 20 minutes before I had my boarding pass in hand. The check-in agent who served me was a typical Lancashire chap with a good sense of humour and a hearty smile, which made my slight frustration at waiting too long in a tiny queue disappear instantly. He changed my seat without question to the closest available to the front of the jumbo jet and wished me a pleasant flight.

(Photo by Daniel Ross / The Points Guy)

Having heard amazing things about the Virgin Atlantic Clubhouse, I was looking forward to the airline’s Manchester Airport lounge. To my sheer horror, I was handed a pass to get into one of the airport’s Escape Lounges. As part of Manchester Terminal 2’s huge transformation project, the old Virgin Holidays v-room had been closed to make way for a brand-new one.

Flying Upper Class got me fast-track security, but the whole security area was rammed and still seemed to take forever, even though I was in a shorter queue.

(Photo by Daniel Ross / The Points Guy)

Once I (finally) made it through security, I arrived quickly at the lounge area — and a painful reminder of the Virgin lounge that I no longer had access to.

(Photo by Daniel Ross / The Points Guy)

The lounge wasn’t actually that bad on the inside. The only real issue was the size: It was tiny. The lounge was shared between Qatar Airways and Virgin Atlantic, so when the flights overlap it gets pretty cramped. Lucky for me, my flight was the last of Virgin’s to depart that morning and there were no Qatar passengers in the lounge, so it was pretty empty.

I skipped breakfast to get to the airport super early, so I was happy that the food was pretty tasty.

(Photo by Daniel Ross / The Points Guy)

Views weren’t great from the lounge, as the only, small area with a window looked down onto the departure hall. The view was just about good enough to snap a pic of my bird, which just so happened to be parked at the gate directly opposite the lounge.

(Photo by Daniel Ross / The Points Guy)

The departure gate was very crowded and seemed to be just part of the main thoroughfare through the airport rather than having its own dedicated space.

(Photo by Daniel Ross / The Points Guy)

I was an eager beaver and first up to the priority boarding lane when boarding started.

(Photo by Daniel Ross / The Points Guy)

My flight was to be on 17-year-old Pretty Woman, one of Virgin Atlantic’s Boeing 747s — and what a pretty woman she was! We pushed back bang on our scheduled departure time of 11:05am and were in the air just over 10 minutes later.

(Photo by Daniel Ross / The Points Guy)

Cabin and Seat

TPG Rating

18/25
1-1

Configuration

22

Width

78in

Bed Length

2

Lavs

I couldn’t help but smile to myself stepping foot into the Upper Class cabin for the first time. The view right into the nose of the jumbo really was quite something. The cabin, despite its age, felt fresh and appeared clean and well-prepared for the eight-hour flight across the Atlantic. I have to say, the boarding music was my favourite of all the airlines I’ve flown. The playlist had a tongue-in-cheek and playful feel, sort of like a school disco crossed with an all-inclusive hotel’s evening entertainment. ‘Come Fly With Me’ was my No. 1, for sure.

(Photo by Daniel Ross / The Points Guy)

The bar was stocked and ready to offer passengers their first drinks.

(Photo by Daniel Ross / The Points Guy)

That symmetry, though … I was in AvGeek heaven, that is for sure!

(Photo by Daniel Ross / The Points Guy)

I love just staring aimlessly out the window when I fly, so I wasn’t really looking forward to eight hours facing away from the seat, but I suppose you can’t have it all. I really wanted to check out the view of the bright red engines, so headed back into the premium economy cabin and wasn’t disappointed!

(Photo by Daniel Ross / The Points Guy)

Considering the plane’s age, I thought the seat looked to be in good shape. My amenity kit was sat waiting for me, and the bedding was stored behind the seat. The little fold-down tray under the lamp was great, as you didn’t need to fold it away for takeoff and landing.

(Photo by Daniel Ross / The Points Guy)

There were four little buttons for simple adjustments in the incline of the seat. And after I spent a while trying to find the tray table, I realized the button in the righthand corner popped it out from next to the footrest.

(Photo by Daniel Ross / The Points Guy)

The only power outlet in the seat was bizarrely stashed underneath the footrest in a really awkward place — one of the flight attendants had to use a torch to show me where it was.

(Photo by Daniel Ross / The Points Guy)

The seat reclined into a fully flat bed, and I was provided with mattress protector, duvet and perfectly plump pillow. Passengers weren’t actually allowed to set up their own beds, which meant there is always a turndown service — something I really think is important in premium cabins and five-star hotels alike.

(Photo by Daniel Ross / The Points Guy)

I didn’t want to sleep, as it was a day flight, but one of the crew members set another one up for me so that I could grab 40 winks later if I changed my mind.

(Photo by Daniel Ross / The Points Guy)

When I popped the TV out, I noticed a stain from a dirty mug. I’m not grossed out by stuff like that, but it did make me wonder how throughly the cabin was cleaned between each flight if something that obvious was missed.

(Photo by Daniel Ross / The Points Guy)

On my first visit to one of the two washrooms in the cabin, I was actually bowled over by the smell of vomit. I stayed just long enough to get a pic and then switched to the washroom across the galley. I mentioned to a member of the crew about the stench, but it still smelled just as bad a couple of hours later when I went back. I joked about it with the crew the second time, and they apologized and said that they just couldn’t get rid of the smell!

(Photo by Daniel Ross / The Points Guy)

The amenities were miniature but functional.

(Photo by Daniel Ross / The Points Guy)

Oh, and the bar was pretty top-notch.

(Photo by Daniel Ross / The Points Guy)

Amenities and IFE

TPG Rating

11/15
10.4in

Screen

115

Movies

121

TV Shows

No

Live TV

No

Tailcam

34↑2.73↓

Wifi

When I was assessing the goods in the amenity kit (and taking pictures) a neighbouring passenger asked me if I’d ever seen a toothbrush before. I laughed and explained that it was my job and that indeed I had brushed my teeth that morning before leaving the house.

(Photo by Daniel Ross / The Points Guy)

In light of Virgin’s cheekier side, I loved the ‘Touch Me’ button, where most other airlines would just have ‘Start’ or ‘On’ — these little touches are simple, but effective.

(Photo by Daniel Ross / The Points Guy)

We were barely even an hour into the flight when I started up the inflight entertainment, but I was thoroughly enjoying myself and did not want a display of how long was left in the flight. The screen itself was perfectly big enough and responsive considering its age.

There were enough films, documentaries and TV shows to keep anyone entertained. I decided I’d try (for about the third time) to watch “Instant Family” to the end, but there was just something about the combination of altitude plus alcohol plus TV that rendered me incapable of staying awake. Better luck next time, Daniel!

(Photo by Daniel Ross / The Points Guy)

The moving map didn’t show the actual position on the globe and also seemed to show the flight in reverse from west to east. Weird, no?

(Photo by Daniel Ross / The Points Guy)

The headphones were a bit tatty and definitely not noise-canceling. They were perfectly fine for what I needed them for, though.

(Photo by Daniel Ross / The Points Guy)

Initially, I was very impressed with the strength of the Wi-Fi. I paid £20.99 for the fastest and best connection, which I thought was value for money. The download speed was 34 Mbps — so much better than most lounges I’ve been to and probably even better than my Internet at home. Upload wasn’t as good at 2.73 Mbps but did the job perfectly. Then it was as if a switch tripped as we crossed the middle of the Atlantic. From then on, the connection was so poor that I just disconnected and enjoyed the rest of the flight.

(Photo by Daniel Ross / The Points Guy)

I wasn’t expecting there to be any pyjamas handed out for a day flight across the Atlantic, but when I asked if there were any, the crew were more than happy to hand me a set. I ended up being the only person wearing them.

Food and Beverage

TPG Rating

23/25
1

Meals

Canard-Duchêne

Champagne

Yes

Dine on Demand

My glass of Canard-Duchêne Champagne was topped up twice before we had even taken off. As the seat-belt signs went off, a cabin crew member took drink orders. I went for the elderflower Collins — a twist on the classic gin cocktail that was a winner.

(Photo by Daniel Ross / The Points Guy)

Soon after my order was taken, the crew came down with their cart to set up my table for my food.

(Photo by Daniel Ross / The Points Guy)

The setup included the famous salt-and-pepper shakers in the shape of tiny aeroplanes — another great little touch.

(Photo by Daniel Ross / The Points Guy)

I went for the salmon starter which was colourful and really tasty. The salmon was so fresh, and combined with the other flavours, the whole thing was just delicious.

(Photo by Daniel Ross / The Points Guy)

My favourite was the main course. I am a Northern lad at heart, and there’s no denying that I absolutely love pie. I’ve never eaten pie on a plane, let alone anything like this. The crust was amazing, and it was filled to the brim. The gravy was almost as good as my mam’s (don’t tell her I said that), and the mash and mushy peas by the side made it just perfect. It was like being at the pub at 35,000 feet — the only thing missing was a pint and a sticky barstool.

(Photo by Daniel Ross / The Points Guy)

I was actually pretty full by the time it came to dessert, but I ate it anyway. Chocolate desserts are my favourite, so this went down a storm.

(Photo by Daniel Ross / The Points Guy)

I didn’t have room and didn’t want to see a plate of cheese go to waste, so I declined.

(Photo by Daniel Ross / The Points Guy)

There were snacks available at the bar throughout the flight.

(Photo by Daniel Ross / The Points Guy)

After the lights went down, I order myself a couple of snacks from the on-demand menu. The first was a set of sandwiches.

(Photo by Daniel Ross / The Points Guy)

Later, I got my appetite back and I ordered one of the mini burgers which I’d heard great things about, and it certainly didn’t disappoint. Not sure why, but almost everything I was served, from the first drink to these snacks, included crisps on the side. Almost like a picnic or school lunchbox would, and I don’t think it was necessary, really.

(Photo by Daniel Ross / The Points Guy)

As if I hadn’t eaten enough already, afternoon tea was served just before landing. Of course, I ate the lot.

(Photo by Daniel Ross / The Points Guy)

It was followed by a cup of coffee.

(Photo by Daniel Ross / The Points Guy)

After meal service, I went to the bar and asked for an Aviation gin and tonic. I’m actually not really a fan of this brand, but as it was the only gin available, beggars can’t be choosers.

(Photo by Daniel Ross / The Points Guy)

(Photo by Daniel Ross / The Points Guy)

I needed a second coffee before landing, as I was pretty groggy from a 40-minute nap. I asked for it in the Virgin Atlantic-branded teacup instead so I could nick one for home.

(Photo by Daniel Ross / The Points Guy)

Service

TPG Rating

25/25
Yes

Extra Pillows

Yes

Turndown Service

I rated this crew full marks for the service, as they really did deserve. From start to finish, every single member of the cabin crew I encountered was fun, helpful and just seemed to generally care about making sure the other passengers and I enjoyed every single second of the flight. The service was seamless, from the continually topped-up glass of bubbles before takeoff to the turndown service. Most of them were from the North, Leeds, Sheffield and Manchester, and just had a really friendly, fun spirit about them, which really made a really positive impression on me.

I usually test out the call button, but didn’t need to on this flight, as the crew were so attentive. Of the 14 seats available, only eight or nine of them were occupied, so the service each of us received was really personalised. At the end of the flight, I went up to the flight deck to have a quick chat with the pilots, who were also superfriendly despite just having flown a plan for eight hours across the Atlantic. Well done, Virgin Atlantic, absolutely faultless.

Overall Impression

I had only ever heard great things about Virgin Atlantic, and now I know why. Fair enough to note the Queen of the Skies has had her day and is being retired from most airlines’ fleets in the coming years. But the novelty of sitting right up in the nose distracts from the fact that the cabin is a bit old-fashioned. The seat was perfectly comfortable, but it was annoying that I had to crane my neck to see out of the window.

If you’re used to caviar and foie gras, then Virgin Atlantic’s pie and mash probably wouldn’t be your thing, but I think the menu really suits the airline and the route that I was on that day. I was bowled over by the service. Most of the crew I spoke to had been working for the airline for over 10 years, and they said it was like a family. This really showed, and I think the airline should be really proud of their incredible Northern-based team. I cannot wait to fly Virgin Atlantic again, hopefully next time on one of the airline’s first A350s.

All photos by the author.

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